IT 1st Line Support

IT
April 5, 2024

Job Description


Job title: IT 1st Line Support

Company: Eurocell

Job description: ROLE: I.T. 1st Line Support
HOURS: 37.5 Per Week
REMUNERATION: £23,500, plus benefits
LOCATION: Clover Nook Site – Somercotes, AlfretonEurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.Our IT Team are looking for customer service focussed 1st Line Support to join their busy Help Desk team, due to an internal promotion. The role is hands on, and every day is different, but you’ll be responsible for providing IT Help Desk support, triaging and troubleshooting, and resolving IT problems for all colleagues within the Eurocell Group of companies.WHAT OUR IT SERVICE DESK ADMINISTRATORS DO:

  • Provide help desk support, troubleshoot, and resolve problems for end users
  • Support colleagues by responding to requests via phone or email
  • Providing 1st line fixes, password resets and any quick responses
  • Provide solutions to hardware and software issue queries
  • Create new user accounts

WHAT WE NEED FROM OUR IT SERVICE DESK ADMINISTRATORS:

  • At least 1 year’s experience on a service desk or service desk environment
  • Previous experience of a call logging system
  • It would be beneficial if you have experience in setting up accounts, dealing with 1st line fix
  • Excellent customer service skills

WHAT WE OFFER:

  • You will be rewarded with a very competitive basic salary of £23,500
  • Minimum 25 days paid leave each year, plus statutory holidays
  • *NEW for 2023* Free Healthcare plan for all employees
  • *NEW for 2023* Enhanced Maternity and Paternity benefit
  • Free Life Assurance Plan of 3x your Annual Salary
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
  • Company Pension Plan
  • Employee discount on Eurocell products
  • Discounts across many well-known online and high street retailers
  • A blend of training, including e-learning and on the job training to help your career development
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
  • Colleague Referral Programme; we pay you for successfully referring people to join our team
  • Excellent opportunities to grow with us, and progress your career

Expected salary: £23500 per year

Location: Alfreton, Derbyshire

Location

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