IT Change Manager

Job Description

Job title: IT Change Manager

Company: HSBC

Job description: Job description

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn and expand your skills, plus we will support you every step of the way as you grow your career.

Job Profile

The Change Enablement Specialist provides subject matter expertise and consultancy for all Change Requests in line with the Change Enablement process.

Be the Change Process Champion

Work with and monitor Regional Teams to ensure adherence to Policies, Operating Instructions, procedures, and best practices.

Provide consultancy and support to GB/GFs and stakeholders for adoption of service improvements and new ways of working.

Lead the Change Enablement activities within a structured process framework.

Evaluate the Change impact and organizational readiness to mitigate potential risk.

Change Advisory Board (CAB)

Facilitate Change Advisory Boards and maintain forward schedule of change activities for effective prioritization, concentration, and conflict management.

Use the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized.

Review Change Requests for risk analysis, and impact evaluation.

Capture attendance and actions, ensuring these are closed before the Change is implemented.

Governance and driving Change Success

Evaluating and identifying patterns in Change implementation to drive towards improvement of Change success ratios.

Identify risks and develop risk mitigation tactics.

Drive increased quality through Change Request assessment and providing feedback to Change Owners

Facilitate and lead Service Protection Periods and operations for the Region.

Drive continual operational improvements:

Identify and drive opportunities to improve ways of work as per business needs and operational efficiency goals.

Act as the POC to Regional teams and Global Change Enablement Team as required.

Analytics

Deliver Management Information (MI) reports that provide meaningful insight to stakeholders of different levels.

Requirements

· Experience/knowledge in a mid-senior role in IT Service Management with solid foundations and knowledge in the day-to-day operations of IT Change Management/Change Enablement.

· Knowledge and awareness in ITIL processes and IT Service Management practices.

· Experience/knowledge in a mid-senior role in IT Service Management with solid foundations and knowledge in the day-to-day operations of IT Change Management/Change Enablement.

· Working knowledge with using Service Management toolsets ServiceNow.

· Strong analytical skills and ability to deliver Management Information (MI) reports that provide meaningful insight to stakeholders of different levels.

· Excellent written and spoken communication skills, with ability to negotiate and influence stakeholders at all levels, including senior-level executives.

· Good working knowledge with Microsoft Excel required.

· Experience with use of reporting platforms such as Cognos and QlikView will be an asset.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone – no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

Expected salary:

Location: Sheffield

Job date: Sun, 07 Jan 2024 01:15:16 GMT

Apply for the job now!