IT Desktop Support Analyst
Job Description
Job title: IT Desktop Support Analyst
Company: Phoebus Software
Job description: Be part of something special, join Phoebus.
Technology shapes the way we live our lives. How we work, learn, move and communicate, and with our technology expertise and talented individuals, Phoebus has been bringing a new market leading contemporary product to life, coming together to change the way financial systems and mortgage services operate forever.
Phoebus’s operations team are growing due to the growth of the business to keep up with the demand. We are seeking a dedicated and skilled IT Desktop Support Analyst to join our support team. The successful candidate will play a pivotal role in ensuring the efficient operation of our desktop infrastructure, providing essential technical support to our employees, and contributing to the overall productivity of our organisation.
We are ideally looking for somebody who can start with the team in January 2024.
About us
Phoebus Software Limited is a market leading provider of flexible, financial systems and services. These augment all aspects of lending and savings servicing capabilities for our clients, which include retail banks, mortgage/lending providers, mortgage administration servicing companies and building societies.
It is a fantastic time to join us. Phoebus Software has achieved recognition as the 16th Best Technology Company to work for in the UK and Top 50 UK Midsized companies through our colleague engagement levels.
If you are looking for your next big career adventure, you have come to the right place. Phoebus have an excellent reputation, continuous growth plans, up to date technologies and our people are at the heart of the business, we put an importance on our employee’s well-being.
We dedicate ourselves to promoting a happy working environment, we know that it all starts with our people and the rest will follow. Phoebus has also adopted a hybrid working approach as we understand the importance of a healthy work life balance.
We are based in the heart of Solihull, just a stone’s throw away from touchwood shopping centre where there are several restaurants that you can take advantage of with your quarterly company paid for quarterly team meals, retail shops and many coffee shops to take a walk to on your lunch break or after work. We also have on-site parking facilities and are a short walk from the train station.
The Role
This is an exciting time to join Phoebus as the company are experiencing significant growth, in result of that our operations team are recruiting for 3 new additional members to their team. The operations team consists of 27 members so there is a lot of room for growth and progression within this team and we are devoted to progressing and supporting people within their careers.
The responsibilities of the role include:
- Providing first / second line support to end-users, resolving hardware and software issues promptly and effectively.
- Hardware maintenance such as: Diagnose, repair, and maintain desktops, laptops, and peripherals.
- General software Support Install, configure, and troubleshoot operating systems, applications, and software updates.
- User Account Management: Create, modify, and terminate user accounts, email, and access permissions as per company policies.
- Network Troubleshooting: Assist in diagnosing network connectivity issues, including LAN and VPN configurations.
- Documentation: Maintain accurate records of support requests, solutions, and inventory
- Security Compliance: Ensure compliance with IT security policies, including antivirus, firewall, and data protection measures.
- Remote Support: Provide remote support to off-site and remote employees as required.
- Hardware and Software Procurement: Assist in the procurement and inventory management of IT assets.
- User Training: Provide user training and guidance on IT-related matters.
- Continuous Improvement: Identify opportunities for process improvements and efficiencies in desktop support services.
- Collaboration: Collaborate with the Operations team to resolve complex technical issues and contribute to IT projects as needed.
About you
We are ideally looking for somebody with two years’ experience working in an IT Support position or similar. It is key to have previous experience working with external clients/suppliers and be able to demonstrate experience with troubleshooting principles, methodologies, and issue resolution techniques.
It is essential that you have knowledge and experience in the following areas: Microsoft Windows 10 Office 365 Administration, Active Directory, Group Policy, DNS, Remote desktop and remote assistance tools, Image Deployment, Software Deployment, Backup Technologies, Anti-Virus Technologies and PowerShell.
We want somebody who is willing to work in a collaborative team-oriented environment, who is a self-motivated individual who has a passion for IT and wants to strive and grow their career within an organisation.
Phoebus Perks: Why work with us?
If you are passionate about learning and development and have a desire to help others grow and succeed, we encourage you to apply for this exciting opportunity.
🏥 Private Health care scheme including dental, optical, and mental health cover
💪🏼 Wellbeing Choice – £350.00 per annum paid towards wellbeing activities of your choice
🙂 Life assurance scheme at 4x salary
💟 24/7 Employee Assistance Programme
💻 Flexible hybrid working
💰 Contributory Pension Scheme with Scottish Widows
🏝 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & Holiday purchase scheme up to 5 days.
💰 Discretionary annual salary review & bonus
🚗 Electric car salary sacrifice scheme
🎂 Events & gifts to celebrate Long Service and Birthdays & social events
Our Phoebus Values
At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture.
Our Purpose: ‘To care about our clients, our product, our people and having fun’
Our DONE values are made up of the following and we strive to live our values daily when working with colleagues and clients.
Dedicated, Open, No Nonsense, Excellence
Phoebus Software Limited is an equal opportunity employer. We commit ourselves to being an inclusive and diverse workplace. Our working culture embraces and celebrates what makes us unique. We would be happy to discuss any reasonable adjustments required during the recruitment process as we would like everybody to have a fair opportunity to succeed in what they do best.
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Expected salary:
Location: Solihull, West Midlands
