IT Engineer

IT
January 12, 2024

Job Description


Job title: IT Engineer

Company: Abacus Professional Recruitment

Job description: My client is a prominent Facilities Management company in Northern Ireland, specialising in integrated building services for both public and private sectors. With a 300-strong workforce, they’re on a 10-year journey to expand our business across Ireland. Their approach combines innovation, industry best practices, and technology to deliver tailored services around the clock. They have a strong presence in various sectors, managing 40,000+ properties and executing approximately 2,000 repairs and projects weekly.

We’re looking for a Technical Services Engineer. Your role will be to ensure the smooth operation of our Information and Communication Technology (ICT) applications and software, supporting all departments and locations.

Key Responsibilities:

  • IT Support: Provide comprehensive technical support for software, hardware, and ICT infrastructure, addressing staff IT issues efficiently.
  • Process Improvement: Collaborate to document and align ICT processes with our Integrated Management System (IMS) to set industry standards and empower our team.
  • External Partnerships: Be the primary point of contact with external providers, ensuring uninterrupted operations.
  • Software Management: Manage client interfaces within our software system, optimize the VOIP system, and ensure seamless communication.
  • Infrastructure Oversight: Maintain cloud platforms, align managed services with business needs, and monitor hardware investments.
  • Cost Control: Monitor third-party support costs and ensure alignment with budgets.
  • Innovative Projects: Collaborate on ICT projects, analysis, testing, and continuous improvement.

Qualifications:

  • Proven experience in technical support, desktop support, or IT help desk roles.
  • Proficiency with Windows Server, desktop operating systems, and tech products.
  • Basic troubleshooting skills.
  • Familiarity with remote desktop applications, RMM & MDM tools, and help desk software.
  • Bachelor’s degree in IT, Computer Science, or relevant experience.
  • Industry certifications (e.g., CompTIA A+, Security+, Network+), Microsoft, Fortinet, Dell, or similar technologies are a plus.

Skills/Competencies:

  • Commitment to excellence and continuous improvement.
  • Strong problem-solving and analytical skills.
  • Effective communication and collaboration.
  • Proficiency in Microsoft Office 365 and network management.
  • Experience with Microsoft Server & Hyper-V management.
  • A passion for technology and innovation.
  • We hope this revised job description effectively conveys the role and its requirements while maintaining brevity and clarity.

Expected salary: £35000 per year

Location: Magherafelt, Co Londonderry

Job date: Wed, 10 Jan 2024 23:35:57 GMT

Apply for the job now!

Location

Related Jobs