IT Infrastucture Engineer 2nd Line

IT
March 28, 2024

Job Description


Job title: IT Infrastucture Engineer 2nd Line

Company: PIB Group

Job description: Location : London, United Kingdom Job AdvertIT Infrastructure Engineer (2nd Line)The Role:To provide 1st and 2nd line technical support onsite and Exec level support for group offices in London and the southeast across all elements of our technology and infrastructure estate. To support the management with maintenance of well performing and cost effective technology and identifying and resolving any outages or performance issues both internally and externally.Responsibilities:

  • Interface between internal end users and Executive level staff, external suppliers, and the IT help desk and responsible for building and maintaining strong working relationships and processes.
  • Support the effective delivery, high performance and high availability of the Group systems and services.
  • Provide onsite support for Group Offices based in London and the Southeast.
  • Delivery of assigned tasks and escalations from our internal teams and the IT help desk.
  • Ensure all migration, relocation and integration activity is performed to a high standard, maintaining pro-active engagement and communication with all key stakeholders.
  • Work independently and within the team to ensure all tasks are delivered to a high degree of accuracy and cost efficiency.
  • Ensuring all agreed SLAs are met, both internally and externally, and ensuring any breaches are escalated and managed appropriately.

Knowledge and Experience:

  • Demonstrable experience within a busy IT support environment
  • Executive level support
  • Extensive knowledge of computer hardware systems
  • Knowledge of LAN and wireless networks
  • Technology and infrastructure migrations
  • Familiarity with general OS systems and office software
  • User access management in a multisite environment
  • Microsoft, android and IOS systems

Further information
As well as a competitive salary we offer the following benefits –

  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. Hours 35
Department PIB Group
Job Type Full time
Contract Type Permanent
Salary Competitive

Expected salary:

Location: London

Location

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