IT Network & Support Specialist at University of Cambridge

JOB PURPOSE

Assisting the IT Manager in overseeing and advancing the College’s IT infrastructure, networks, and AV systems. Responsible for managing servers, applications, databases and IT security while providing expert service desk support and technical solutions. Evaluating new technologies and contributing to strategic IT planning.

Main Duties

• • Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with IT Manager on network optimisation.
  • Securing network systems by establishing and enforcing policies and defining and monitoring access.
  • Configuration of routing and switching equipment.
  • Configuration and optimisation of firewalls/switches(Cisco).

• Understanding of implementing and managing network security measures such as firewalls, intrusion detection/prevention systems.
• Understanding of network design principles, including subnetting, VLAN segmentation, and routing protocols and topologies, to design and implement scalable and resilient network infrastructures.

• • Willingness to learn new technologies using self-learning and dedicated training techniques.

• Service Desk
  • Provide remote and in-person service desk support to resolve technical issues for undergraduate and postgraduate students, college members, academic staff, and administrative personnel.
  • Assist the IT Manger in meeting SLA’s defined for the colleges ticketing system.
  • Identify quickly and escalate issues to vendors where necessary.
  • Train and support the Junior member/s of the IT Team.
  • Minimise service disruption, by occasionally working weekends to perform updates and maintenance.
  • Ability prioritise workload.

• • Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

• Security and compliance
  • Conducting regular security assessments and audits to identify vulnerabilities and ensure compliance with industry standards.
  • Review and developing security policies and procedures to mitigate risks and ensure data confidentiality, integrity, and availability.
  • Experience in providing security awareness training and education to staff members to promote a culture of security awareness and compliance throughout the organisation.
  • Collaborate with IT Manager to address security concerns, remediate vulnerabilities, and implement best practices for maintaining a secure and compliant network environment.

The above is not an exhaustive list of duties. The post-holder may be asked to take on different tasks as required, and all employees are expected to work collaboratively to support the overall work of the College.

The closing date for applications is Sunday 7^th April 2024. 

For more information about the role and the application process, please visit the College’s website by clicking the ‘Apply’ button above.