IT Retail Operations Project Manager (FTC)

IT
March 27, 2024

Job Description


Job title: IT Retail Operations Project Manager (FTC)

Company: White Stuff

Job description: White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.Primary objective of the job:Exciting times lie ahead as we embark on transformative projects, and to meet the growing demands, we are expanding our team! We are seeking an experienced and hands-on Retail Project Manager with a focus on IT implementation to drive tangible change and enhance the experience for both our retail colleagues and customers. This role requires agility in planning and overseeing retail-facing change programs, working closely with global retail leadership teams to implement new capabilities, redesign existing processes, and execute system design changesWhat you’ll be doing:RETAIL IMPLEMENTATION:

  • Engage, challenge, and influence stakeholders to ensure timely delivery of operational projects and initiatives.
  • Lead retail projects from conception to delivery, serving as the point of contact for new initiatives.
  • Facilitate the definition of project scope, goals, and deliverables, documented in project briefs and initiation documentation.
  • Maintain a structured approach to project management, ensuring strategic initiatives meet time, quality, and cost expectations.
  • Develop business cases in collaboration with central and retail field teams.
  • Identify and communicate risks, issues, dependencies, and blockers.
  • Drive projects through to implementation, managing and resolving issues with the project team or escalating when necessary.
  • Deliver projects within budget and work to agreed set project timelines.
  • Stay informed about retail trends and contribute new projects to the pipeline.
  • Responsible for weekly updates of the Retail Project Plan.
  • Collaborate with the Retail Operations Manager and Head of Retail Operations to align activities with business priorities and workload capacity.

STORE OPERATING PROCEDURES:

  • Write and update new Standard Operating Procedures (SOPs) to replace or update existing processes.
  • Seek retail feedback on processes regularly to prioritize updates.

IT DEVELOPMENT:

  • Brief and prioritize Retail and Point of Sale + OMS IT Development work.
  • Communicate updates/progress on IT Development initiatives to Retail stakeholders.
  • Management of project trials, outlining objectives and measuring/ reporting outcomes
  • Develop project cascade and implementation comms to both upskill and gain buy in for new business initiatives
  • Review and propose new platform-based comms tool for shops and HQ

DATA-DRIVEN DECISIONS:

  • Utilize data, customer insight, and market analysis to plan and identify new opportunities.

BUSINESS PARTNERING:

  • Partner with the Retail leadership team and senior management, capturing opportunities, setting expectations, and providing frequent progress updates.
  • Manage relationships with third parties.

LEADERSHIP:

  • Lead and motivate the Retail Implementation team, ensuring objectives are met, individuals grow, and succession plans are in place.

What you’ll need:

  • Experience in a retail head office environment, ideally within Retail Operations or implementing projects/change management.
  • Experience in implementing change across UK & international markets.
  • Strong IT skills, proficiency in Microsoft Office programs (especially PowerPoint and Excel).
  • Previous experience with OMS or equivalent RFID stock management system
  • Proven launch and implementation of Omni channel solutions, such as OIS, FFS and Clienteling.
  • Confident communicator with strong written and verbal communication skills.
  • Ability to challenge the status quo with relevant data and feedback.
  • High attention to detail and proofing skills.
  • Solutions-focused and innovative.
  • Excellent knowledge of the retail sector, strong commercial awareness, and customer focus.

What we will offer you:As an IT Retail Operations Project Manager at White Stuff you will be entitled to an array of great benefits, some of which include:

  • Hybrid working
  • Up to 33 days holiday per annum (pro rata)
  • 2 extra (paid!) days off per year to volunteer in the local community
  • 50% discount
  • Subsidised BUPA Dental Insurance
  • Healthcare cash plan and Life Assurance
  • Interest free season ticket loan
  • Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.#LI-Hybrid

Expected salary:

Location: London

Location

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