IT Service Design Lead

IT
January 13, 2024

Job Description


Job title: IT Service Design Lead

Company: Leonardo

Job description: Job Description:

The Opportunity

A key role in the successful delivery of IT projects into our business. The IT Service Design Lead will join a team of professionals, providing assurance through managing and coordinating the design of IT services to meet business requirements and align with ITIL best practices. This position plays a crucial role in ensuring that services are designed to be efficient, reliable, and scalable. With a large portfolio of projects being delivered through our SIAM model, the Service Design Lead collaborates with various stakeholders to ensure seamless service integration and delivery across multiple service providers. This role is critical to ensure the overall success of the project objectives and ultimately the continued growth of the Leonardo business.

What you’ll do as a IT Service Design Lead

  • Lead the design of IT services, working closely with stakeholders to gather requirements and translate them into service design specifications.
  • Oversee the creation of service design packages, including service descriptions, service level agreements, operational level agreements, and other relevant documentation.
  • Conduct regular reviews of service designs to identify areas for improvement and ensure ongoing alignment with business needs.
  • Coordinate with internal teams, external suppliers, and service providers to ensure that service designs are effectively implemented.
  • Ensure that service designs consider factors such as service levels, capacity, availability, security, and cost efficiency.
  • Engage with stakeholders, including business representatives, service providers, and other IT teams, to understand their requirements and incorporate them into service designs.
  • Act as a subject matter expert on service design-related matters, providing guidance and advice to stakeholders and team members.
  • Collaborate with other SIAM roles to identify opportunities for process optimisation and integration of best practices.

What we need from you:

Knowledge and experience of IT Service Design

  • In-depth knowledge of service design principles, methodologies, and best practices, with a strong understanding of ITIL framework.
  • Proven experience in leading service design activities, including requirements gathering, service modelling, and documentation.
  • Strong analytical and problem-solving skills, with the ability to translate complex business requirements into practical service designs.
  • Excellent communication and stakeholder management skills, with the ability to effectively collaborate with diverse teams and influence decision-making.
  • Attention to detail and a focus on delivering high-quality service designs that meet business objectives and customer expectations.
  • Ability to work independently and manage multiple priorities in a dynamic environment.

Security Clearance

You must be eligible for full security clearance. For more information and guidance please visit :

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

  • Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us
  • Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
  • Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
  • Pension: Award winning pension scheme (up to 10% employer contribution)
  • Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)
  • Lifestyle: Discounted Gym membership, Cycle to work scheme
  • Training: Free access to more than 4000 online courses via Coursera
  • Referral Incentive: You can earn a reward for successfully referring a friend or family member
  • Bonus: Scheme in place for all employees at management level and below

For a full list of our Company benefits please visit our website.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.

This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.

Primary Location: GB – Edinburgh

Contract Type:

Hybrid Working: Hybrid

Expected salary:

Location: Edinburgh

Job date: Thu, 11 Jan 2024 04:50:30 GMT

Apply for the job now!

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