IT Service Desk Analyst

Job Description

Job title: IT Service Desk Analyst

Company: The Bridge IT

Job description: Job Title: IT Service Desk Analyst
Salary: Up to £32k plus excellent benefits
Location: Bradford (onsite)

About Us:
At The Bridge IT, we are partnering with an esteemed client in the Education sector, seeking a dedicated IT Service Desk Analyst to enhance their team.

Main Purpose of the Role:
As an IT Service Desk Analyst, youll be the primary contact for users, responsible for incident resolution and service requests. Collaborate with the IT Services team for efficient escalation when necessary.

Responsibilities:

• Resolving issues and logging incidents.
• Utilise ITIL practices for effective incident management, including root cause analysis.
• Prioritise and resolve incidents with a focus on achieving a first-time fix or timely escalation.
• Identify and report system issues to prevent major outages, ensuring proactive communication.
• Thoroughly investigate unknown issues, document resolutions, and update the service knowledge base.
• Conduct induction and training sessions for users.
• Advise on IT purchases, liaise with suppliers, and process orders.
• Resolve end-user hardware, software, and network issues remotely and on-site.
• Deploy OS images and applications.
• Relocate IT hardware when necessary.

Requirements:

• Experience in an IT Service Desk team within an ITIL operational framework.
• Proficiency in using an IT Service Management Toolset.
• Expertise in Windows 10, Office 365, Microsoft 365, Office Desktop Applications, Active Directory, SCCM, and hardware diagnostics.
• Excellent communication skills.
• Knowledge of Snow Software Asset Management (Desirable).

Apply now! you can also contact me at fern.chaplow@thebridgeit.com

Please note: Unfortunately our client does not offer sponsorship for this role.

Expected salary: £29000 – 32000 per year

Location: Bradford

Job date: Sat, 09 Dec 2023 00:23:39 GMT

Apply for the job now!