IT Service Desk Analyst
Job Description
Job title: IT Service Desk Analyst
Company: Pinsent Masons
Job description: Job Description:IT Service Desk AnalystLocation – BirminghamHours of work – Full Time – Monday to Sunday shift patterns on a rotational basisPinsent Masons is a leading Global Law firm. Due to internal promotions, we are looking for an IT Service Desk Analyst to join our customer service focused and technical team based in our Birmingham office. Our IT Service Desk provides a single point of contact for all technical IT queries via phone system and web portal within the ITSM system across our global business.Candidate overview:We are looking for candidates who ideally hold the following skills and experience:
- Excellent customer service skills
- At least 1 year service desk or similar experience
- Enthusiastic
- Service driven
- Clear and professional telephone manner
- Strong steer to promote self-service platforms
- Patient, with ability to remain calm under pressure
- Excellent analytical and problem-solving skills
What can we offer you?
- Agile working (the opportunity to work from home, subject to diary commitments)
- Carers’ leave (up to five paid days’ leave towards caring responsibilities)
- 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
- Contributory pension of up to 5%.
- Private healthcare policy
- Death in service cover (4 x base salary).
- Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
- Cycle to work scheme.
What happens next?Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.Our strength lies in our differencesWe are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.Our in-house recruiter, Sim Dhonsi, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Sim by emailing sim.dhonsi@pinsentmasons.com
Expected salary:
Location: Birmingham
