IT Service Desk Analysts
Job Description
Job title: IT Service Desk Analysts
Company: Michael Page
Job description: Our client is seeking 2 x IT Service Desk Analysts in Bristol, duration of 3 months with possible extensions. Will be responsible for providing 1st / 2nd technical IT support and advice to end users. This role involves troubleshooting, diagnosing, and resolving issues related to hardware, software, and networking.
The IT Service Desk Analysts will be:
- Providing 1st / 2nd line technical support to internal stakeholders.
- Diagnosing and resolving technical issues related to hardware, software, and networking.
- Logging and tracking all service desk interactions using the IT Service Management System.
- Escalating unresolved queries to the next level of support.
- Installing, configuring and maintaining computer systems and applications.
- Developing and maintaining help sheets and FAQs for end-users.
- Participating in IT projects as required.
- Contributing to the continuous improvement of the Service Desk.
1st / 2nd line Service desk contract for 3 months|Hybrid/remote working, ideally Bristol based to get to office on occasion.
A successful IT Service Desk Analysts should have:
- Proven track record in a similar role within the public sector or IT Enterprise environment supporting users.
- Tech Stack: Azure AD, Lansweeper, Endpoint, Jamf, Windows 10, Office 365, Dell hardware, DHCP, DNS
- Excellent problem-solving abilities.
- Outstanding communication and interpersonal skills.
Our client is a well-established public sector and Government organisation who employ over 1,000 people across various locations in the UK.
- Day rate of £180 per day (Inside IR35)
- Hybrid working (occasional travel to Bristol office)
- Bristol based office, Monday – Friday 37 hours per week
