IT Service Desk Manager

Job Description

Job title: IT Service Desk Manager

Company: Venatu

Job description: IT Service Desk Manager

Brandesburton based £42,500 per annum depending on experience, plus an excellent benefits package within a rapidly expanding company.

Do you want to work for a successful modular manufacturing business?

Do you want to work in a rapidly growing, sustainable company that has ambitious growth plans?

Do you want an excellent benefits package?

Benefits Package

• 12.5% Bonus Scheme
• 10% Pension Contribution
• 33 days holiday a year inclusive of bank holidays

Company Details

• Established business within hire and perm space
• Healthy pipeline of work across a number of sectors
• Opportunity to growth and career progression

The role

My client is looking for a highly motivated and experienced Service Desk Manager seeking to make an immediate impact to our organisation. The successful candidate will be innovative, collaborative and driven and ultimately responsible for providing the ICT support service to all of our customers across the group.

You should be able to demonstrate strong technical and organisational skills and be able to recognise where processes can be streamlined to ultimately improve the end user experience. This is a hands-on role and the candidate is expected to be actively involved in the fulfilment of service desk tickets.

Experience, Qualifications & Training

Essential Skills

• Excellent customer service and communication skills, with the ability to communicate technical information to non-technical users.
• Self-motivated to deliver the required results and assist the support team.
• Strong technical background with experience in Windows, Linux, and some macOS operating systems, as well as typical software applications (including MS Azure AD and O365, EOL, Teams and SharePoint) and network technologies.
• Strong analytical and problem-solving skills, able to identify and resolve technical issues quickly and effectively.
• Ability to manage and prioritise multiple tasks and projects in a fast-paced and growing business environment.

Desirable Skills

• ITIL Foundation v4
• Manage Engine, Service Desk

Experience

• 2+ Years in a similar role with similar customer volume (~300 users)
• Transformation of an IT Service Desk into a High Performing Team
• Designing, Implementing and Continually Improving processes and procedures
• Management Reporting

Are you interested in learning more about

A company that values its employees, where you are more than just a number?

A company where your ambitions are matched with by the opportunity within a company, where you are supported to maximise your ambitions?

A company that wants your opinions to shape the future of the construction industry and be part of the solution?

To join this fantastic company on their journey contact Amy at Venatu Recruitment Group!

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit the Venatu company website.

Expected salary: £42500 per year

Location: Brandesburton, East Riding of Yorkshire

Job date: Wed, 10 Jan 2024 23:38:08 GMT

Apply for the job now!