IT Support Analyst (2nd Line)
Job Description
Job title: IT Support Analyst (2nd Line)
Company: Nestlé
Job description: Position Snapshot
IT Support Analyst (2nd Line)
Permanent
Business Unit: Nestle UK&I
Location: York (hybrid working – minimum 3 days a week in the office)
Salary up to £30,000 depending on experience + excellent benefits inc pension +2 paid volunteering days +25 days holiday + additional 12 flex days on top of annual leave
This is a full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs. So please speak to us during the recruitment process to understand what this could look like for you.
Position Summary
We are looking for an experienced, enthusiastic, service orientated Support Analyst to provide professional technical support to the Nestle UK&I businesses, to include support for End User Computing, Printing, Microsoft Teams Rooms, mobile solutions and applications.
A day in the life of a Technology Solutions Analyst…
Based in our Gatwick Head Office you will provide second level IT support across our offices, factories, and distribution centres. You will also be involved with compliance and projects as part of incredibly supportive and pro-active team. You’ll need to challenge the status quo and demonstrate continuous improvement across everything you do.
You’ll also:
Provide in-person support for complex IT issues that cannot be resolved remotely
Ensure that colleagues are kept informed and updated on progress of Incidents and Requests using our ticket management system, ServiceNow, as well as by telephone & email where appropriate.
Provide analysis of critical incidents, trends and issues understanding the business impact and communicating & escalating to senior management within the business and IT as appropriate.
Become a subject matter expert for content in your area of expertise within the team
What will make you successful?
We’re looking for a passionate and driven IT professional, with great attention to detail and accuracy. You’ll be a committed team player, technically proficient and with an exceptional customer service focus.
You’ll also have:
Solid experience of supporting Win10/11, O365, AD, printing, laptop/desktop hardware.
Experience of Microsoft Teams Rooms
Proven troubleshooting skills
Experience of communicating with colleagues at all levels
The ability to prioritise your own workload
Experience of live event\AV support would be an advantage
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth
.
The closing date for applications is 12th March.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
Position Snapshot
IT Support Analyst (2nd Line)
Permanent
Business Unit: Nestle UK&I
Location: York (hybrid working – minimum 3 days a week in the office)
Salary up to £30,000 depending on experience + excellent benefits inc pension +2 paid volunteering days +25 days holiday + additional 12 flex days on top of annual leave
This is a full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs. So please speak to us during the recruitment process to understand what this could look like for you.
Position Summary
We are looking for an experienced, enthusiastic, service orientated Support Analyst to provide professional technical support to the Nestle UK&I businesses, to include support for End User Computing, Printing, Microsoft Teams Rooms, mobile solutions and applications.
A day in the life of a Technology Solutions Analyst…
Based in our Gatwick Head Office you will provide second level IT support across our offices, factories, and distribution centres. You will also be involved with compliance and projects as part of incredibly supportive and pro-active team. You’ll need to challenge the status quo and demonstrate continuous improvement across everything you do.
You’ll also:
Provide in-person support for complex IT issues that cannot be resolved remotely
Ensure that colleagues are kept informed and updated on progress of Incidents and Requests using our ticket management system, ServiceNow, as well as by telephone & email where appropriate.
Provide analysis of critical incidents, trends and issues understanding the business impact and communicating & escalating to senior management within the business and IT as appropriate.
Become a subject matter expert for content in your area of expertise within the team
What will make you successful?
We’re looking for a passionate and driven IT professional, with great attention to detail and accuracy. You’ll be a committed team player, technically proficient and with an exceptional customer service focus.
You’ll also have:
Solid experience of supporting Win10/11, O365, AD, printing, laptop/desktop hardware.
Experience of Microsoft Teams Rooms
Proven troubleshooting skills
Experience of communicating with colleagues at all levels
The ability to prioritise your own workload
Experience of live event\AV support would be an advantage
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth
.
The closing date for applications is 12th March.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
York, YN, GB, YO91 1XY
York, YN, GB, YO91 1XY
Expected salary: £30000 per year
Location: York