IT Support Analyst

Job Description

Job title: IT Support Analyst

Company: Social Interest Group

Job description: If you’re passionate about technology and ready to embark on a new rewarding career journey, this might be the right role for you. We’re a not for profit organisation, our team provide IT support to our subsidaries within the group, we are now looking for an IT Support Analyst to join the business to support our growth and development!ABOUT THE ROLEYou will provide first and second line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative and innovative environment. We are always open to hearing new ways to run our service to make it more effective, so if you are a forward thinking individual who is keen to support organisational growth in an IT environment, keep reading!Shift Pattern: 37.5 hours per week, Monday to Friday 9 – 5. You will be based at central office in Islington.Finding us:Our closest tube station is Highbury and Islington, we are about a 10 minute walk away, we are also local to Angel tube station.Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT YOUIdeally, we would like someone with an interest in IT and have undertaken relevant IT qualifications, ideally at NVQ Level 3 or 4 although we will consider applications from those willing to work towards this.We support vulnerable people within our organisation so you will need to have an understanding to what we do and have shared values of ambition, empowerment, transparency and inclusivity, not just with staff but also with our residents and participants.
We are looking for a self starter, someone who can use their initiative to resolve challenges as they arise, and able to form effective and purposeful relationships organisation wide. You will be a team player, have a friendly and approachable attitude, and be able to think outside the box to bring new ideas to the team.OVERVIEW OF KEY RESPONSIBILITIES

• Day to day management of the service desk system.
• Maintain a high degree of customer service for all support requests and take ownership of end-user requests.
• Manage the full process of computer provisioning.
• Undertake scheduled maintenance to ensure all computers are patched with important software and system updates.
• Administer Microsoft 365 admin centres, software systems, operating systems, applications, directory services, and any other updates and additional tasks related to system administration.
• Support with the onboarding process, ensure new starters have the correct log ins, equipment, and relevant training as necessary.
• Engage with staff to understand their needs and support our employees in the use of computer systems and applications.
• Learn and manage other digital programs within the organisation and support training and development for all staff and smaller teams where required.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please further refer to JDPS attached.KEY CRITERIAWhat we are looking for:

• Appropriate academic/professional qualification: Minimum of GCSE, BTEC, and/or A-Level qualification in IT, English and Mathematics
• Experience of managing Microsoft Windows client operating systems – Windows 10/11
• Experience of administering and managing Microsoft 0365 admin centres
• Excellent problem-solving ability with a methodical and logical approach, able to work proactively to resolve challenges and mitigate further issues
• IT Proficiency at advanced level, ability to learn new software’s with ease and able to deliver training and support to others

What we would like, but not essential:

• Experience of working in first-, and second-line roles within agreed Service Level Agreements
• Experience in a similar support/service delivery environment, supporting with issues and incident management
• Additional professional Microsoft certifications
• Experience within a similar role in a similar sized and type of organisation

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.WORKING FOR USABOUT USSocial Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people’s own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Further details can be found on our website here: .Our ValuesAmbition – Eager to succeed and to accomplish as much as possible for our peopleEmpowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potentialTransparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staffInclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things rightADDITIONAL INFORMATIONPlease note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our .For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call us on

Expected salary:

Location: London

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