IT Support Assistant at University of Nottingham

Apply to work as part of our busy, multi-location Digital Campus Services team

We are pleased to announce an opportunity to join our multi-location Digital Campus Services Team, which plays a central role in helping to ensure staff, students and visitors derive the greatest possible benefits from the university’s extensive AV and IT services.

As an IT Support Assistant, you will be responsible for providing first and second line support to the university community for AV and IT related support requests received in-person, via telephone and self-service. As an IT/AV Support Technician your role will be varied and you will be required to engage widely in supporting AV and IT technologies for the core business areas of research, teaching and administration.

Overall, you will have a good understanding of IT/AV technologies with experience of delivering support remotely and in person. You are able to troubleshoot, are a quick and confident learner and keen to engage in supporting new technologies. You are very much a team player with good communication and customer service skills who thrives in a busy and varied environment.

At the University of Nottingham, we aim to give you all the support you need to nurture your talent, develop and reach your professional and personal career goals. We are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. As a university employee, you will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and attractive pension scheme.

As the successful candidate, you will have a HNC/equivalent qualification and experience trouble-shooting and problem-solving in an IT workplace environment.

This is a permanent, full-time role (36.25 hours). Applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Arrangements for job share may be considered.

Informal enquiries may be addressed to Kieran Woodward, kieran.woodward@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Further details:

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.