IT Support Engineer

Job Description

Job title: IT Support Engineer

Company: REL Field Marketing

Job description: What’s the role about?IT Support EngineerFull time, PermanentSalary: £28,000 to £32,000 per annum + annual company bonus + onsite parkingWorking: Monday to Friday, 35 hours per weekLocation: Winnersh Triangle, Berkshire RG41 5TSDo you have a strong analytical mind?Do you have excellent technical, communication and interpersonal skills?Are you a strong team player and possess passion and confidence?If so, we are interested in speaking with you about joining our IT team as an IT Support Engineer at Advantage Smollan.Job Purpose:

• Forming part of the IT Helpdesk Team, you will help to deliver responsive IT Support, resolving technical incidents that arise and providing a technical escalation point for issues.
• You will need to be methodical and accurate in your analysis and resolution of incidents, whilst proactively working to prevent future problems.
• As a member of the IT Helpdesk Team, you will need to ensure that relevant policies are adhered to, and that required documentation and logs are kept up to date.
• You will assist with the onboarding and offboarding of large teams with tablets, laptops and phones, working to tight deadlines.

Key responsibilities:

• Install, maintain & support PC’s, mobile phones, tablets, internal telephone systems, printers and other peripherals.
• Investigate and resolve helpdesk issues, identifying any potential risks.
• Identify trends & common issues & training opportunities.
• Assist with the implementation of both Operational & Procedural changes.
• Shared responsibility for ticket queues, working to escalate & resolve issues within agreed SLAs.
• Updating tickets, ensuring all parties are informed on updates, resolutions or escalations.
• Recommending appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately.
• An ability to work either solo or as part of a team is required.
• Any other activities that the line manager deems appropriate to the role.

Must haves:

• Great customer service skills, able to create and maintain relationships with users.
• A proactive approach to dealing with tickets.
• Detailed knowledge of Windows PCs & Laptops.
• Detailed knowledge of Apple & Android tablets/phones.
• Good working knowledge of Mobile Device Management (specifically InTune).
• Good knowledge LAN/WAN networking (TCP/IP).
• PC/Laptop build & configuration including experience of Windows 10/11.
• Good working knowledge of the administration of Microsoft 365 and Azure.
• Experience in ticket management tools (ITIL an advantage).
• Administration of Windows Servers and Active Directory.
• General Task Management & Administration and change control management.
• Remote access management.

What we are looking for:

• Strong analytical mind.
• Excellent technical, communication and interpersonal skills.
• Candidate will need to be a strong team player.
• Passion and confidence.

Job Details:

• Initial shift hours will be 9am to 5pm, other shifts are either 8am to 4pm or 10am to 6pm. Occasional shift cover may be required when covering for other team members.
• The role may require occasional out of hours work.
• The role may require occasional visits to customer sites.

In return we will offer you:

• Full training and ongoing support to enable you to fulfil your role to the best of your potential.
• Great career opportunities.
• A fun working environment where performance & success are really rewarded.
• 23 days annual leave (increasing to 25 after 2 years) + bank holidays.
• Benefits include: enhanced pension, life assurance, enhanced paternity, maternity & adoption leave + Perkbox and Taste Card!

If you would like to be part of our success apply today!Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.Please note only applications with full right to work in the UK and not needing visa sponsorship, on post study or dependant work visas can be accepted for this vacancy. We apologies in advance.… and what qualifications should you have?More about us…Advantage Smollan is a global provider of outsourced sales and marketing solutions for the world’s most successful brand owners and retailers. Leveraging its global structure, the company consistently creates and delivers industry-leading commerce solutions, enabling its customers to sell and market more effectively.Founded in 2015, Advantage Smollan is the result of a strategic international partnership between Advantage Solutions (based in the US and listed on Nasdaq) and Global Smollan Holdings (based in South Africa). It comprises a closely integrated network of market-leading portfolio companies based predominantly in the UK and Europe.The staff at Advantage Smollan contribute to and benefit from a highly collegiate, supportive and diverse culture. The company places people at the centre of everything it does, creating an extraordinary experience for its staff, customers and other business partners.For more information on Advantage Smollan, please visit . For more information on Advantage Solutions and Smollan, please visit and , respectively.We are committed to ensuring we have an open, safe and accepting workplace that enables all our colleagues to be themselves and thrive at work. Whilst we wouldn’t claim to be perfect, we are constantly improving how we support and promote diversity within our business and our communities.So If you want to join a company that will accept you for being you, then look no further and apply today.#LI-AR1

Expected salary: £28000 – 32000 per year

Location: Winnersh, Berkshire

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