IT Support Engineer

IT
January 12, 2024

Job Description

Job title: IT Support Engineer

Company: Cameron Clarke Associates

Job description: IT Support Engineer | Aylesbury | Monday to Friday 9:00-5:30 with the flexibility to do additional planned work on occasional evenings or weekends, according to business needs | £25,500-£34,000 per annum, based on experience

This is a fantastic opportunity for you to join an excellent team offering IT support to medium-sized businesses!

You will be an experienced IT Support Engineer, able to hit the ground running and continue the high levels of service customers are used to and deserve.

Your experience of working with a range of different customer needs will allow you to thrive in this role, you will handle anything from basic password resets right through to complex IT projects.

Providing high levels of customer service will be your responsibility day-to-day. It will involve approximately 70% remote and phone support from Aylesbury and 30% field work at the customer’s location.

Are you the right person for the job?

The following criteria are essential for this role

  • At least 5 years of experience providing 1st line support to businesses working on a Windows Server domain or Microsoft 365 Business. Including complete setup of the user from un-boxing to ready
  • At least 5 years of experience supporting businesses on desktop operating systems from Windows XP to Windows 11. Including advanced troubleshooting of issues
  • You will be experienced in installing network printers, either on a wired or wireless network
  • Experience working with wired and wireless networks, troubleshooting and understanding basic TCP/IP
  • Router setup and configuration knowledge, including wireless security and basic port forwarding
  • Full UK driving license and use of own car with business insurance
  • Experience supporting various mobile operating systems (Android, iOS etc)
  • Experience with DNS
  • Experience writing scripts or batch files
  • Experience with various brands of routers
  • Proficient with hard drive cloning and partitioning tools

What will your role look like?

  • Supporting clients on Windows 10, 11 and limited OSX operating systems
  • Supporting clients on Server 2016/2019 operating systems
  • Supporting predominantly iOS operating systems, with some Android.
  • Email support, from various types of hosting platforms and protocols.
  • Visiting clients at their premises to perform regular maintenance visits – a series of checks on IT equipment and solutions
  • Workshop work including PC and laptop repairs, testing parts and providing clients with estimates for work required to resolve particular issues
  • Troubleshooting problems over the phone, remotely, in the workshop and on-site
  • Troubleshooting Office Suites on Windows, iOS and occasionally on OSX

What can you expect in return?

  • Initial shadowing of team members and on the job training will be provided
  • The employer provides up to 5 in-service training days every year, allowing you to grow your skills and experience, and expand your own knowledge
  • 20 days holiday + bank holidays
  • Company pension and contributions
  • Company phone, and company laptop
  • Bonuses of approximately 8% of annual salary, based on individual performance and how the business is doing for the year

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Expected salary:

Location: Aylesbury, Buckinghamshire

Job date: Wed, 10 Jan 2024 23:32:49 GMT

Apply for the job now!

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