IT Support Manager at University of East Anglia

Salary on appointment will be £36,333 per annum, with an annual increment up to £43,155 per annum. 

An exciting opportunity has arisen for an IT Support Manager to join the IT and Computing Service.

The IT Support Manager is responsible for delivering an effective and efficient IT Support service. Leading and managing the IT Support team, you will focus on service delivery, implementing service standards, and developing processes based on industry best practice. You will also build effective working relationships across the University, as well as manage and influence suppliers that underpin key services.

You will have demonstrable experience of working in a customer service-based environment, and experience of supervising or managing and developing an effective team in a complex environment. You must be able to meet all essential criteria in the candidate brochure. 

This full-time post is available on a fixed term basis for 12 months.

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview. 

Benefits include:

• 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, medical centre, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 14 February 2024

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.