IT Support Technican
Job Description
Job title: IT Support Technican
Company: Morson Talent
Job description: IT Support Technican
Based:Leeds City Centre
On site – Monday to Friday (8.30 – 5.30pm)
Salary: Up to £27,000
Minimum of 2 years experince of 1st line/Service Desk experince
This role will predominately be desk based but there may be opportunities to resolve issues in person, floor walk or be involved in project work.
- Contribute to the effective operation and management of the Service Desk to ensure it provides quality, correct and timely information and service excellence to our internal clients
- To ensure all calls to the Service Desk are logged and review weekly stats to help drive forward service improvements
- Take the lead in receiving, logging and prioritising issues by telephone, email or in person whilst managing and owning individual ticket queue within the Service Management solution
- Escalate issues that cannot be resolved within the defined timescale/SLA Provide day-to-day user support and liaise between the IT Service Desk the practice groups to resolve issues
Candidate must have full right to work in the UK, No Sponsorship
If you are intrested in this role please apply or get in tocuh with
Expected salary: £30000 per year
Location: Leeds
Job date: Tue, 09 Jan 2024 23:14:31 GMT
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