IT Support Technician

Job Description

Job title: IT Support Technician

Company: Vivo Talent

Job description: Are you ready to play a pivotal role in bridging the gap between dynamic IT department and end-users?

As a key member of IT team, you’ll be on the front line, ensuring seamless IT services that support design, sales, manufacturing, and post-sale activities. This is your opportunity to make a real impact!

What to Expect:

• Location: Redditch
• Flexibility: While based in Redditch, occasional outside-of-business-hours work may be required (planned in advance and kept to a minimum).

Key Responsibilities:

• Provide 1st and 2nd line telephone and desk-side support.
• Escalate IT requests and coordinate support activities, interfacing with third parties when necessary.
• Set up new users, ensuring the correct provision of IT equipment.
• Administer user and computer accounts, ensuring accuracy and managing obsolete or unused accounts.
• Escalate user complaints to the appropriate channels.
• Coordinate end-user device replacement activities, scheduling downtime when necessary.
• Prepare technical documentation, including schematics, risk matrices, and replacement plans.
• Create user documentation such as IT bulletins, user guides, and helpful tips.
• Provide reports on service desk activities as required.

Expected salary:

Location: Redditch, Worcestershire

Job date: Sun, 07 Jan 2024 23:15:35 GMT

Apply for the job now!