IT Systems Support – International Law Firm, Manchester
Job Description
Job title: IT Systems Support – International Law Firm, Manchester
Company: ITS
Job description: IT Systems Support – International Law Firm, ManchesterA large, International Law Firm seeking a 2nd/3rd line IT Support Specialist, to join their Manchester-based IT team. The Systems Support team is comprised of a globally distributed group of individuals who troubleshoot & resolve most of the escalations from the Service Desk.With core values of being approachable & supportive, enabling people to bring their authentic selves to work, the firm has an inclusive culture and works hard to ensure the well-being of its diverse workforce.Although this is based in the 100-user Manchester office, the role will support all 3,000 users globally.This team has a high level of access to systems and is encouraged to resolve as much as they can. It’s a great opportunity to progress from 2nd line support.Key Responsibilities
- Work as a link/escalation point between the Service Desk and 3rd line technical teams
- Resolve issues while maintaining communication with users throughout the process
- Work with the global IT Systems Support team to resolve underlying issues
- Help to improve the Service Delivery of the team with ideas and innovations, which are encouraged by the firm.
Required Experience
- 3 to 5 years of 2nd Line Support experience in a professional services environment
- Citrix
- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel
- Expert Windows OS and desktop build/imaging
- Exp working in a global business within ITIL best practice frameworks.
If this sounds like a role you’d be interested in, please apply, and get in touch to hear more.IT Systems Support- International Law Firm, Manchester
Expected salary: £40000 – 45000 per year
Location: Manchester
