Key Account Manager
Job Description
Job title: Key Account Manager
Company: DHL
Job description: Here at DHL, we are an specialists in providing Excellence, Simply Delivered. You could join our team of thousands of employees dedicating themselves in Connecting People and Changing Livesthrough express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL GFPS is part of the DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the Worldwe engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Certified International Specialists
From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provideExcellence. Simply Deliveredto achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.
Tasks and Responsibilities
To be a successful GFPS Key Account Manager you will be required to maintain and develop a portfolio of major GFPS Customers by acquiring a thorough understanding of key customers needs and requirements. You will develop strong relationships with key decision makers and stakeholders both within the customer base and within the wider DHL network and be responsible for identifying, qualifying and closing opportunities in line with the businesses expectations to further grow the DHL market leadership position and support the key accounts. You will need to be innovative and have a desire to push for strategic changes through challenging, developing and promoting new ideas and solutions. You will need to achieve individual sales targets while meeting key customer needs.
· Develop trust relationships with a portfolio of major GFPS Customers.
· Achieve the business objectives and targets in both revenue and yield.
· Acquire a thorough understanding of key customer needs and requirements.
· Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
· Ensure the correct products and services are delivered to customers promptly.
· Serve as the link of communication between key customers and internal teams.
· Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
· Play an integral part in generating new sales within existing portfolios and new sectors (FinTech) that will turn into long-lasting relationships.
· Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
· Develop and maintain professional relationships with all DHL employees.
Your Profile – Skillsets and Attributes
- Excellent knowledge of DHL’s products and services
- Minimum 3 years experience in Sales
- Good negotiation skills
- Customer and results-oriented
- Multi-level negotiation skills
- Strong communication and presentation skills
- High mobility, and extensive travel required.
- Fluency in English (spoken & written)
- Driving license
What’s Next?
- Apply now and upload your CV online.
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Expected salary:
Location: United Kingdom
