Manager, Functional Consulting
Job Description
Job title: Manager, Functional Consulting
Company: Workday
Job description: Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team In Customer Enablement, our mission is to drive customer self-sufficiency and satisfaction with Workday. We help our customers deploy and optimize functionality delivering efficient, effective, flexible and agile solutions. Our approach empowers customers to more easily support their growing and changing business needs within Workday.
We work exclusively with Workday production customers, supporting clients of every size, industry and location with almost every aspect of their Workday tenants. Customer Enablement has a reputation for building trust and making a big difference in a short period of time for many customers.
About the Role
Key Areas of Responsibility:
Thoughtfully recruit, develop, manage and retain a diverse, remote team of consultants supporting Workday’s applications.
Promote a team-orientated, challenging and innovative work environment.
Maintain and continuously improve the consulting on-boarding, performance management and career development process.
Collaborate with the Resource Manager, Sales and Engagement Managers to effectively staff engagements and build the appropriate skills necessary among Workday consulting resources to ensure project success.
Drive team and individuals to achieve high customer satisfaction levels.
Ensure the consultants are adhering to the activities, processes and procedures outlined in Workday’s Implementation Methodology.
Administer consultant incentive compensation plans
Contribute to the strategic direction of the Professional Services organization through leading and participating in internal initiatives.
Conduct discovery activities to understand customer requirements, timeline and scope to accurately estimate projects in one or more of the following functional areas (HCM, Benefits, Compensation, HCM Security, Learning, Performance, Recruiting, Talent or Payroll)
Deliver the full suite of service offerings designed to assist customers toward self-sufficiency including but not limited to:
Feature Adoption Workshop
Functional Review
Health Check
About You
Basic Qualifications
3+ years of consulting experience in change management or management consulting
10+ years of software consulting experience on large, enterprise projects
Other Qualifications
Strong organizational and project management skills
2+ years as a people manager preferred
Excellent communication and interpersonal skills
Capable of influencing and interacting with senior executives, internally and externally
Capable of leading and influencing large design meetings towards an effective and collaborative outcome;
Ability to collaborate with other organizations within Workday effectively
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Expected salary:
Location: London
