Manager, Operations Transformation – Insurance, Consulting
Job Description
Job title: Manager, Operations Transformation – Insurance, Consulting
Company: Deloitte
Job description: Connect to your Industry
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology, and corporate finance, we help our client’s become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
If you’re looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Specialty (re)insurers then this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.
Your role
- Developing your leadership capabilities by effectively managing teams for the delivery of client work whilst also playing an active role in the career development of more junior team members
- Leveraging your subject matter expertise and taking a lead on projects whilst developing innovative thought leadership. You will have the opportunity to learn from the best in the Business and also help recruit the best people, coach and support them whilst driving activity such as proposition development and marketing
- Manage diverse teams within an inclusive team culture where people are recognised for their contribution
- Actively leading and contributing to the development of the Insurance practice team
- Leading key areas of client engagements and develop strong long-term client relationships with aim to be recognized as a trusted business advisor in the insurance sector
- Developing and building diverse teams within an inclusive team culture where people are recognized for their contribution
Assignments will be focused across the full spectrum of the Insurance Market be that General Insurance, London Market or International business and will include:
- Building the underwriter or broker of the future, transforming the way our clients assess and manage risk using new ways of working
- Creating insurance efficiency and automation, including Generative AI, digital tools, automation and more
- Challenging how insurers and claims handlers should assess losses in an ever evolving space, enabled by technology
- Delivering complex insurance transformations in the London Market, the General Market or Internationally
- Re-design the operating model to enable the organisation of achieving strategic ambitions
- Supporting our clients to shape and address their risk and regulatory agenda
- Identify and implement cost reduction opportunities to improve the profitability
- Structure and deliver digital transformation programmes to enable efficiency and growth benefits
Connect to your skills and professional experience
Essentials
- Significant experience within a (re)insurer or insurance brokerage working closely with or in transformation, or a consulting firm with a focus on Insurance engagements
- Subject matter expertise in one or more detailed areas of the UK insurance industry and market, including macro trends (e.g. transformation drivers, regulatory, economic, and business factors) or disruptive technologies (e.g. Generative AI, and Digital) that are driving change and impacting business models of key institutions
- Experience of delivering within projects or leading workstreams on transformations such as target operating model design / implementation, process re-engineering or cost reduction
- Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
- Excellent ability in Microsoft Office, particularly in Powerpoint and Excel
- An understanding of risk, how to mitigate risk and protect the firm’s reputation An understanding of the diverse requirements of clients and the need to work on projects in differing geographies and time zones
Desirable Skill Set Examples
- Knowledge of business design and business architecture practices including process re-engineering or cost transformation
- Experience of working in Agile delivery frameworks, especially in Insurance environments including Scrum
- Experience and ability to operate and understand Project and Programme management disciplines including production of project plans, key quality Programme deliverables and working and delivering to strict time constraints
Connect to your business – Consulting
Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
“I see my role as helping and preparing the business towards new ways of working and guiding them along the change journey. I am passionate about people and constantly thinking about how I can make change easier for any impacted team.” -Sophia, Consulting
“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Consulting
“I get to work on projects that help clients in a sector I feel truly passionate about.” – Rhiannon, Consulting
“It’s such an inspiring place to work; everyone you talk to is working on something interesting.” – Gillian, Consulting
Connect to your agile working options
Location: London
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
Discover more about our .
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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Expected salary:
Location: London
