Medical Secretary/Patient Pathway Supervisor
Job Description
Job title: Medical Secretary/Patient Pathway Supervisor
Company: NHS
Job description: Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary.Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.Main duties of the jobManage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor’s attention to all incoming results, prioritising those which may require urgent clinical input.Responsible for managing Radiology results received by email and distributing by email to the relevant clinician, chasing responses if necessary.Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 700,000 people.Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted20 September 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year paContractPermanentWorking patternFull-time, Flexible workingReference number344-9690KCHJob locationsKent & Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in ‘supporting documents’. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in ‘supporting documents’.Person SpecificationEducationEssential
- GCSE Maths and English at Grade C/Level 5 or above (2)
Desirable
- Evidence of further education or professional development (2)
ExperienceEssential
- 2 years experience in an administrative role (2)
- Experience of working in a busy, customer-service based role (2)
Desirable
- Experience of working in a secretarial type role (2)
- Previous or current NHS employment (2
Person SpecificationEducationEssential
- GCSE Maths and English at Grade C/Level 5 or above (2)
Desirable
- Evidence of further education or professional development (2)
ExperienceEssential
- 2 years experience in an administrative role (2)
- Experience of working in a busy, customer-service based role (2)
Desirable
- Experience of working in a secretarial type role (2)
- Previous or current NHS employment (2
Expected salary: £26530 – 29114 per year
Location: Canterbury
