Medical Secretary/Waiting list Co-ordinator
Job Description
Job title: Medical Secretary/Waiting list Co-ordinator
Company: NHS
Job description: An exciting opportunity has arisen for an enthusiastic, dynamic, highly motivated, hardworking individual to join a friendly and dedicated team. The job role is varied and requires individuals who can adapt well, manage all duties effectively and be able to work in a fast-paced environment.You will need to be reliable, flexible, and hard-working with excellent communication and IT skills. Delivery of deadlines is key to this role; you will be expected to work as a team member and also as an individual using your own initiativeMain duties of the jobManage and monitor patients through their treatment pathway ensuring compliance to RTT,cancer pathways and local waiting time standards.? Key liaison between the Trust and outsourced dictation services, or voice recognition services,for the majority of clinical administration.? Provide comprehensive administrative, clerical and audio typing support to consultants andtheir teams.? Work in a team based secretarial service providing support for each other and ensuringcontinuity of the service.? Act as a key point of liaison between patients, GPs, other staff and outside agenciesAbout usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted06 September 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year 0ContractPermanentWorking patternFull-time, Flexible workingReference number344-9162SACJob locationsQueen Elizabeth Queen Mother HospitalRamsgate RoadMargateCT9 4ANJob descriptionJob responsibilitiesManage clinical dictations on digital dictation or voice recognition systems transcribing consultant administration and ward rounds if applicable.Provide comprehensive administrative, clerical and audio typing support to consultants and their teams.Work in a team based secretarial service providing support for each other and ensuring continuity of the service.Manage and monitor patients through their treatment pathway ensuring compliance to RTT, cancer pathways and local waiting time standards.To ensure that information listed on the waiting list forms is entered onto the Patient Administration System (PAS) in an accurate and timely mannerTo ensure the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre listsEffective management of the patient pathway, including monitoring of diagnostics and booking follow up appointments, adhering to government standards. Escalate issues where necessary.Act as first point of contact on behalf of the Consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust in line with Trust Values.Action all enquiries effectively and respond and escalate where appropriate.Prioritise workload to meet demands of the service with urgent letters being completed within 48 hours and routine letters being completed within 7 days.Maintain an effective filing system, including use of scanning systems. Attend relevant Admin departmental meetings.Scan investigation results, escalate any issues and highlight concerns that require urgent intervention.Attend relevant Admin departmental meetingsMonitor consultants absence ensuring clinics are managed accordingly, following the Clinic Maintenance Policy.Participate in ensuring Health & Safety guidelines are adhered to.Participate in the Trust’s quality improvement initiatives.Assisting other specialties within the care group when required. Job descriptionJob responsibilitiesManage clinical dictations on digital dictation or voice recognition systems transcribing consultant administration and ward rounds if applicable.Provide comprehensive administrative, clerical and audio typing support to consultants and their teams.Work in a team based secretarial service providing support for each other and ensuring continuity of the service.Manage and monitor patients through their treatment pathway ensuring compliance to RTT, cancer pathways and local waiting time standards.To ensure that information listed on the waiting list forms is entered onto the Patient Administration System (PAS) in an accurate and timely mannerTo ensure the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre listsEffective management of the patient pathway, including monitoring of diagnostics and booking follow up appointments, adhering to government standards. Escalate issues where necessary.Act as first point of contact on behalf of the Consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust in line with Trust Values.Action all enquiries effectively and respond and escalate where appropriate.Prioritise workload to meet demands of the service with urgent letters being completed within 48 hours and routine letters being completed within 7 days.Maintain an effective filing system, including use of scanning systems. Attend relevant Admin departmental meetings.Scan investigation results, escalate any issues and highlight concerns that require urgent intervention.Attend relevant Admin departmental meetingsMonitor consultants absence ensuring clinics are managed accordingly, following the Clinic Maintenance Policy.Participate in ensuring Health & Safety guidelines are adhered to.Participate in the Trust’s quality improvement initiatives.Assisting other specialties within the care group when required.Person SpecificationShortlisting CriteriaEssential
- GCSE in Maths and English or equivalent.
- Computer literate including Word and Excel and use of Microsoft packages, NVQ Level 2, RSA level 3 or equivalent. (2)
Desirable
- Previous experience of working within a busy environment
SkillsEssential
- Good interpersonal Skills (2)
- Knowledge of a range of secretarial work procedures and practice, including a knowledge of software programmes and an understanding of medical terms (
Person SpecificationShortlisting CriteriaEssential
- GCSE in Maths and English or equivalent.
- Computer literate including Word and Excel and use of Microsoft packages, NVQ Level 2, RSA level 3 or equivalent. (2)
Desirable
- Previous experience of working within a busy environment
SkillsEssential
- Good interpersonal Skills (2)
- Knowledge of a range of secretarial work procedures and practice, including a knowledge of software programmes and an understanding of medical terms (
Expected salary: £24071 – 25674 per year
Location: Margate, Kent
