My Sussex System Consultant at University of Sussex
Job Description
Requests for flexible working options will be considered (subject to business need).
Contract: 12 months
Expected Interview date: TBC
Expected start date: TBC
About the role
The My Sussex System Consultant will support the day-to-day operation of the product that falls within the scope of Division for the Student Experience business use, providing an escalation point for support activities for staff, monitoring and maintaining systems, and enabling the delivery of applications services that provide high levels of availability and quality of service.
The Consultant will be responsible for the technical maintenance of the product providing day to day system administration aligned to the Divisional business requirements including configuration, security or permissions and system expertise.
The post holder will take appropriate action to pro-actively investigate problems, ensuring they are fully recorded and escalated through established and appropriate methods, and establish and implement approved resolutions and preventative measures. Delivery of enhanced training materials developed against user requirements.
The post holder will provide expert advice and insight within relevant specialist area to help to address problems, make recommendations and propose improvements to maximise efficiency and effectiveness.
About you
We are looking for applicants with demonstrable experience across a range of technical service delivery including front line user support and relevant training development and delivery. It is essential that you have an applied and theoretical knowledge and understanding of MS Dynamics and related products.
Ideally, you will be educated to degree level or have the relevant working experience. You will have a proven track record of Business Analysis & Process Mapping with an aim to improve and develop processes. You will have the skills to manage your own workload and at times, support other colleagues. You will communicate clearly with the team, line management, & stakeholders.
About our Division
Our Student Experience is all about our Students. We work diligently to ensure that all our students are supported and have positive meaningful experiences in our University. We are led by our Student Experience Director and her Leadership team. Our services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing. We work collaboratively with our Schools and Divisions to ensure our students have environment that will further enhances their potential and equip them to pursue their goals and aspirations.
Why work here…
Our University is situated just off of the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer.
The benefits that you will receive from day one:
- Generous pension scheme available.
- Purchase additional Annual Leave though our Scheme for a great home and work life balance.
- Discounts of public transport, Cycle to work Scheme, and special rates in hotels in Brighton and the Sussex region.
- Discounts on high-street shops through our Rewards partner, along with a Cash back Health Plan.
- Considerable discount on our on-site Gym Facilities because we care about our employees’ Health and Wellbeing.
Please contact Sarah Lord Soares on s.lord-soares@sussex.ac.uk and Kerry Joannides on k.joannides@sussex.ac.uk for informal enquiries
For full details and how to apply see our vacancies page
The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.
Please note: The University requires that work undertaken for the University is performed from the UK.
