NHS 111 Call Handler – Ipswich – Part Time Training
Job Description
Job title: NHS 111 Call Handler – Ipswich – Part Time Training
Company: Practice Plus Group
Job description: This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service. The shifts we can offer are early evenings + a weekend or a 2 day weekend. Minimum hours 16 hours.All NHS 111 Call Handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service.We offer Pathway and adastra training, this is presented part time in a class room over a 6.5 week period on: Saturday & Sunday (9am-5pm), + Tuesday, Wednesday, Thursday (5pm-9.30pm)This training part time course allows a manageable work load, often smaller numbers – meaning more time to address gaps in knowledge with our trainers, able to build better bonds within the group which helps when leaving training, and will ease you in more gently, particularly if never worked in a call centre environment.Our next date available is Saturday 9th March 2024Rates of Pay:
- £11.48 per hour- daytime and during training (07:00-23:00)
- £14.77 per hour – weekend night rate (23:00-07:00)
What you’ll be doingKey Skills:Experience of working in at least one or more of the following:
- Customer Services
- Contact Centres
- Telephone based service
- Healthcare
We are also looking for the following skills and experience:
- good communication, listening and interpersonal skills
- readiness to challenge the status quo
- confidence to bring new ideas and suggest improvements
- ability to work under pressure
- commitment to organisational development and learning
- ability to work on own imitative
- flexible approach to work
- client and quality focused
- computer literate
- ability to work unsocial hours including 24/7 shift work and Bank Holidays
- Must be eligible to work in the UK and over 18 years of age
What we’ll look for in youIn addition to the above pay rates, we also offer:
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- 2x Life Assurance
- Contribution towards Eye test and Glasses.
- Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
- Practice Plus Group perks –offering you discounts and cash back with large retailers.
- Annual employee recognition award ceremony
- Employee assistance programme, including support for you and your family
- Occupational health support
- Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more
- Access to our bespoke e-learning system
If you’d like to learn more, please contact Nicola onPlease note that offers of employment are subject to receipt of satisfactory references and a DBS check.Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.LocationSuffolk NHS 111 ServiceSpecialism111 Call HandlersAdvertising Salary£14.27 – £14.77Vacancy TypePermanentSchedule TypeFull TimeRewards & BenefitsFlexible workingPhysical and mental health supportRefer a friend schemeBlue Light Card, Boundless card and Costco membership eligibilityAward winning ED&I programmeAccess to private health insuranceTraining & DevelopmentTailored CPD training delivered via our bespoke Learning Management System.Extensive training courses accessible via Practice Plus Group Skills Academy.Great development and career progression opportunities.To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.
Expected salary: £11.48 per hour
Location: Ipswich, Suffolk
