Operational Section Lead (Night Shift) – Heathrow Distribution Centre
Job Description
Job title: Operational Section Lead (Night Shift) – Heathrow Distribution Centre
Company: Royal Mail
Job description: Job reference number 308835
Starting salary £53,657 per annum plus £1,045 night shift allowance per month, plus up to 10% annual bonus potential, company pension scheme with highly competitive contribution rates and generous annual leave offering of 25 days plus bank holidays
Permanent, Full time , 41 hours per week
Heathrow Worldwide Distribution Centre, Langley, Slough, SL3 8AQ
When you’re part of Royal Mail, you’re part of something special. We all have an important part to play in delivering for the Nation and keeping our communities and worldwide countries connected.
Royal Mail International Operations is based at HWDC (Heathrow Worldwide Distribution Centre), one of the UK largest, and most efficient automated Hubs in the UK. Worldwide import and exports items are processed through HWDC, which operations 24/7 to strict customs and aviation security specifications and connects over 195 countries worldwide.
To support the smooth running of the operation, we have an exciting opportunity to join the International team as a Section Lead, covering the Night Shift (Monday to Friday, 22.00 – 06.00)
About the role
You’ll be responsible for Royal Mail International operations across the shift, leading the successful achievement of safety, quality of service, productivity, automation performance/utilisation and employee targets, driving these through the effective application of Continuous Improvement tools and techniques.
With line manager responsibility for a large team of approx.180 mangerial and frontline staff across the night shift, you’ll be accountable for the management of safe operations across the section including Pic (person in charge) responsibilities for HWDC operation and to ensure shift compliance with DfT standards in line with United Kingdom Government legislation in respect of Aviation Security. Additionally, you’ll deputise for the Shift Manager when required, to include annual leave periods.
Key responsibilities will be to ensure that risk assessments for the shift are completed, safe systems of work are in place, and that the process is compliant with safety requirements and operates in a safe manner, always following the set principles of Continuous Improvement.
With support of the Shift Manager, you will implement planned budgetary improvement actions and drive the achievement of metrics and targets for the four scorecard areas – people, customer, efficiency and financial. Alongside this, you will be accountable for co-ordinating & maintaining manpower planning activity for your section through the resource team – ensuring frontline managers undertake effective planning, considering traffic forecast & staff attendance.
Working with Ops Control and the Engineering team leads, you will maximise the volumes of automated mail and drive improvements in machine performance. You will also undertake regular performance reviews with your own team, ensuring visibility of performance throughout the shift and supporting a culture where everyone knows how they can make a difference.
You will also work with the relevant Trades Union representatives to create effective partnerships which both support people to deliver great performance and create a harmonious working environment where everyone feels valued. In addition, you will work with Customs and Revenue Protection to ensure impact of Customs interventions is minimised with regards to overall customer experience.
About you:
You need to demonstrate the following skills and experience on your CV:
- Proven experience of successfully running a large operation, ideally from a highly automated parcels/letters work environment and achieving scorecard targets
- Experience of leading and inspiring a large team and line managing frontline managers
- Experience of deploying operational change and successfully leading people through change
- Commercial appreciation – understands the challenges facing the business and able to communicate the big picture to influence others
- Creativity, problem solving and a good understand Continuous Improvement tools and techniques
- Planning and project management skills – able to develop a plan, understand the risks, monitor progress and deploy the plan to time
- Strong data analysis and ability to evaluate process performance, using KPIs/metrics to identify trends and shifts in performance and develop solutions
- Stakeholder management and influencing skills – able to build effective relationships at all levels
- Strong presentational skills and confident in using Microsoft Office programmes including Excel, Word, and PowerPoint
- Safety – PIC trained and experience of safety tools and techniques
- Ability to step up and deputise for the Shift Manager as and when required
Next Steps
Please submit your application in advance of Sunday 10th March closing date. If selected, the next stage of the selection process will be a face to face assessment consisting of competency based interview and assessment exercise. We plan to hold the assessments towards the end March/early April.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Extra Benefits
- RMG Share Schemes – partnership and matching share offer
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Lifestyle benefits – You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax
- Financial support – information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans
- Your peace of mind with – Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products – free keep safe & redirection, partner discounts
- Free stamps at Christmas
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here:
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date: Sunday 10th March. Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-POST #RMG #LIMRT
Expected salary: £53657 per year
Location: Heathrow, Greater London
