Order Management Administrator
Job Description
Job title: Order Management Administrator
Company: Smiths Detection
Job description: SMITHS DETECTION MAKING THE WORLD A SAFER PLACE
Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe
Life At Smiths –
- Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business
Job Description
Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place.
Our goal is simple – to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics.
The facility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use.
In this role, you will ensure all external /internal and returns orders are managed correctly factory. You must ensure an accurate demand plan and SIOP for all Smiths Detection factories by analysing and driving corrective actions. The role is responsible for the reliability of demand used for factory planning, driving a reduction
Duties and Responsibilities(include, but not limited to)
- Manage the adherence to the original promise date agreed at order acceptance.
- Root cause analysis for any changes to Material Availability Date (MAD) within the agreed timeframe.
- Achievement of On Time Delivery (OTD) and inventory turns targets for the business.
- Overall responsibility for operational trade and compliance ensuring all relevant documentation (EUCs/Export licenses/Import Permits/Credit Terms) are in position before the equipment is ready to ship.
- Coordination and entry of customer sales orders/STO and RMA into SAP
- Manage timely creation of, order acknowledgements, delivery notes for sales orders/STO and RMA and invoices.
- Ensure up front order information check lists are maintained in advance of order being loaded to SAP with MAD.
- Working in partnership with the planning team to ensure successful execution of production plan.
- Be part of a culture of continuous improvement.
- Verify sales orders are received as per quotations: Ensure terms, configuration, pricing and part numbers are all correct prior to entry into SAP.
- Correctly enter Programme orders to ensure milestone billing and segregation of product and service line items.
- Update Sales orders in SAP in the event of changes.
- Keep Customers and Sales managers aware of any changes / delays in delivery dates
- Provide return materials authorisation ( RMA) to coordinate the customer return of goods
- Enter repair orders and sales orders Produce return documentation to customer
- Maintain records of status of repair or to generate new repair orders.
- Prepare and distribute quotations for products and service activity.
About you
- Experience of SAP or other ERP/MRP products is essential
- Great people skills
- Energetic, results oriented, driven individual.
- Experience of working in an SIOP driven business including participation in the monthly SIOP cycle.
- An understanding of the Operational Trade and Compliance laws that govern the business
- Self-motivated, pro-active, punctual, shows attention to detail, adaptable
- Understanding of Material Requirements Planning and the levers that drive the business
- Be able to analyse revenue reports and update with the latest information available from Programmes, Service & Logistics
- Good IT skills, Microsoft Outlook, Excel, Powerpoint, Word are essential.
- Excellent team worker, able to work with minimal supervision to deliver to deadlines
To find out more about life at Smiths Detection check out our LinkedIn page and follow our story
Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )or LinkedIn.
#Smiths
Expected salary:
Location: Hemel Hempstead, Hertfordshire
