Outpatient Services Supervisor, Health Records
Job Description
Job title: Outpatient Services Supervisor, Health Records
Company: NHS
Job description: The Health Records Supervisor role is responsible for ensuring the team provide an efficient and streamlined administration to service users of East Kent Hospitals University Foundation Trust. This role involves supervising and leading a team of Health Records Assistant Administrators on a daily basis who provide hospital records for patients attending our hospitals.Main duties of the jobAs supervisor to the team you will manage the day to day activities of the staff and work within Health Records ensuring a comprehensive administrative service to all service users. This includes organisation of your own and other team members work. Communicating with team colleagues and service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic) and typing and preparation of correspondence for team members. You will carry out team meetings, Appraisals, 1-1 meetings, manage staff sickness and performance. Work allocation will be a main duty within your role. You will support teams consisting of Library and Clinic Preparation duties which deal with clinic appointments and admissions, extra clinics taking place within any of the hospitals within East Kent Hospitals ensuring patient notes are available at point of contact. It is vital that you maintain codes of practice within Records management including maintaining confidentialityAbout usThe Health Records Team is a dedicated and hard-working Team who are highly motivated and effective. As a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that caring for our teams is a priority.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted25 October 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-1690DCBJob locationsKent and Canterbury HospitalKent and Canterbury Hospital Ethelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesTo find out more information about applying for this role, please find attached job description which contains details of the main aspects of the role Job descriptionJob responsibilitiesTo find out more information about applying for this role, please find attached job description which contains details of the main aspects of the rolePerson SpecificationQualificationsEssential
- Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)
Desirable
- Customer Services Training
SkillsEssential
- Minimum of 2 years’ experience of working in a busy administration environment.
- Excellent communication and interpersonal skills, showing empathy and diplomacy.
- Experience in a customer facing role, providing a sensitive and caring approach.
- High level of accuracy and attention to detail.
- Ability to communicate clearly, both written and verbally.
- Ability to interact with colleagues and other stakeholders courteously.
- Ability to prioritise and organise own workload and productivity of the team.
- Ability to negotiate and persuade.
- Analytical skills
- Ability to track information.
Desirable
- Previous NHS experience.
- Training and coaching experience
GovernanceEssential
- To adhere to organisational Governance guidelines and report against these.
- Experience of managing issues associated with Risk.
Desirable
- Knowledge of the Datix system
Personal AttributesEssential
- Ability to remain calm under pressure.
- Experience of managing a team
- Experience or awareness of a range of work practices in an office setting.
- Experience of interacting with customers/patients.
OtherEssential
- To be aware of and adhere to the Trust’s Vision, Mission and Values.
Person SpecificationQualificationsEssential
- Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)
Desirable
- Customer Services Training
SkillsEssential
- Minimum of 2 years’ experience of working in a busy administration environment.
- Excellent communication and interpersonal skills, showing empathy and diplomacy.
- Experience in a customer facing role, providing a sensitive and caring approach.
- High level of accuracy and attention to detail.
- Ability to communicate clearly, both written and verbally.
- Ability to interact with colleagues and other stakeholders courteously.
- Ability to prioritise and organise own workload and productivity of the team.
- Ability to negotiate and persuade.
- Analytical skills
- Ability to track information.
Desirable
- Previous NHS experience.
- Training and coaching experience
GovernanceEssential
- To adhere to organisational Governance guidelines and report against these.
- Experience of managing issues associated with Risk.
Desirable
- Knowledge of the Datix system
Personal AttributesEssential
- Ability to remain calm under pressure.
- Experience of managing a team
- Experience or awareness of a range of work practices in an office setting.
- Experience of interacting with customers/patients.
OtherEssential
- To be aware of and adhere to the Trust’s Vision, Mission and Values.
Expected salary: £26530 – 29114 per year
Location: Canterbury
