Part Time NHS 111 Core Health Advisor – Ipswich
Job Description
Job title: Part Time NHS 111 Core Health Advisor – Ipswich
Company: Practice Plus Group
Job description: We are excited to announce a new opportunity within IUC to join us as a Core Health Advisor (CHA) at our Ipswich site on a part time basis. The CHA role will initially be offered as a six month fixed term contract, with the potential to become a permanent position in the future.
This is your chance to train to be a Core Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
Please find the Core Health Advisor job description attached for further information.
For this role, you must be willing and flexible to work shifts (Monday to Sunday) on day contracts. You will work a shift pattern which is set for you by our Workforce Planning Team at least 4 weeks in advance.
Contracts will be restricted to 16, 20, 24 and 30 hours per week, plus a guaranteed regular day off on either Tuesday, Wednesday, or Thursday (to be agreed based on availability) You can expect a guaranteed minimum of one full weekend off every four weeks.
Rate of Pay:
£16.80 per hour between 7am and 11pm Monday to Sunday.
Training Dates:
All NHS 111 Health Advisors are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (This is paid in full at our training rate of £11.48 per hour).
The full-time programmes runs over a four week period (9:00am-5:00pm) whilst the part-time training runs over a six week period Sat & Sun (9am-5pm) including Tues, Weds, Thurs (5pm-9.30pm)
- Saturday 9th March – Part Time
Location: Office based Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH
What you’ll be doing
Key Skills:
Experience of working in at least one or more of the following:
- Customer Services
- Contact Centres
- Telephone based service
- Healthcare
We are also looking for the following skills and experience:
- Good communication, listening and interpersonal skills
- readiness to challenge the status quo
- confidence to bring new ideas and suggest improvements
- ability to work under pressure
- commitment to organisational development and learning
- ability to work on won imitative
- flexible approach to work
- client and quality focused
- computer literate
- ability to work unsocial hours including 24/7 shift work and Bank Holidays
- Must be eligible to work in the UK and over 18 years of age
In addition to the above pay rates, we also offer:
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme (2.5%)
- 2x Life Assurance (2 x basic salary)
- 20 days sick pay on a 12 month rolling basis
- Maternity & Paternity Leave
- Eye care scheme
- Cycle 2 work scheme
- Blue Light Card and Practice Plus Group Perks
- Recommend a Friend scheme
- Employee assistant programme
- Annual employee recognition award ceremony
- Employee assistance programme, including support for you and your family
- Occupational health support
- Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more
What we’ll look for in you
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We have a variety of shift patterns and pay rates to offer, please speak with your recruiter to understand which option is best for you.
If you’d like to learn more, please contact Nicola on
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Location
Suffolk NHS 111 Service
Specialism
HCAs
Advertising Salary
16.80 to 18.38
Vacancy Type
Fixed Term
Schedule Type
Not Specified
Rewards & Benefits
Employee Assistance programme provided by Health Assured and Occupational Health through Medigold
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Free access to Reward Gateway discount scheme
Access to private health insurance
Wide range of ‘time away from work’ allowances
Extensive career development and training opportunities
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Extensive training courses accessible via Practice Plus Group Skills Academy.
Great development and career progression opportunities.
They are a wonderful team who support each other and are always there for you. It is one of the great things about working here. The other thing is the number of courses that are made available, and the training that is open to us.
Expected salary: £16.8 per hour
Location: Ipswich, Suffolk
