Parts Advisor
Job Description
Job title: Parts Advisor
Company: Recra Consulting
Job description: Recra are working in partnership with a well known British manufacturer of equipment for construction, agriculture, waste handling, and demolition. We are looking for a Parts Advisor to join their team on a full time, permanent basis.
The main purpose of this role is offer assistance in all sectors of the Parts and Service departments, including the Workshop.
To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell the parts to new and existing customers.
This is a customer facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will on occasion need to present a Parts solution to the customer and frequently liaise with the Manufacturer.
Duties:
- Build strong and positive relationships with customers
- Present a professional image and portray a polite and courteous manner at all times
- Take parts orders and sell in order to meet Company targets and support all campaigns
- Answer all in-coming calls and respond to messages promptly
- Maintain correct off the shelf availability and distribute parts accordingly
- Receive and check in deliveries on our computer system promptly and efficiently
- Attend service counter area and take orders/enquiries from Service Engineers
- Ship parts using FedEx to remote Engineers via By Box
- Ensure Parts for service jobs are picked and ready for the Engineers
- Ensure return to stock for parts not required
- Parts returns to be sent back with appropriate paperwork, when necessary
- Operate fork lift in a safe and responsible manner
Criteria:
- Parts background is desirable, but we would consider candidates with general knowledge of parts
- Automotive, truck or car experience, or dealership background is desirable
- Proven record of making calls resulting in sales is desirable
- Knowledge of ADP and TBS desirable (training will be given)
- Clean driving licence and good driving record
- Fork lift truck driving licence is desirable (training will be provided)
- Teamwork, ability to work confidently within a group and on own initiative
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things
- Availability to work Saturday morning Rota as overtime (usually 2 in 5 Saturday mornings)
- Proof of right to work in the UK
Benefits:
- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company sick pay scheme
- Company uniform
- Free staff parking
- Rest area at depot
- Online training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant
- Life assurance policy (4 x basic salary)
- Private medical health (contributory)
- Chiropractor private medical treatment scheme/ occupational health
- Employee assistance programme
- Employee discounts on merchandise
Hours are 42.5hours a week – Monday – Friday.
If you are interested in this vacancy please contact us at Recra on 0116 4646636.
About Recra Consulting:
At RECRA, we have a drive and passion to establish and build long lasting relationships. We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best. We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in’s and out’s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.
Expected salary: £25000 per year
Location: Wymondham, Leicestershire
