Passenger Service Agent – Birmingham Airport

Aviation, Tourism & Travel
January 17, 2024

Job Description


Job title: Passenger Service Agent – Birmingham Airport

Company: Optime Group

Job description: Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Birmingham International Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

APPLY TODAY FOR A 13th Febuary 2024 start date!

Details:

  • Job Title: Passenger Service Agent
  • Pay Rate: £10.42 per hour
  • Location: Birmingham Airport
  • Shift Pattern: 4 on 4 off
  • Shift times available: Afternoon shift (1600-2200 or 1700 to 2300)
  • Hours: 6 hours shifts, availability for overtime.
  • Temp to Perm (performance based)

Main duties:

  • Being professional, polite and courteous at all times.
  • Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
  • Providing assistance with the passenger luggage.
  • Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
  • Ensuring that wheelchairs and buggies are always clean and tidy.
  • Ensure that Centralised Control is updated on progress by use of IT handsets.
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
  • Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

  • Great work ethic
  • Excellent communication skills.
  • Strong Customer Service
  • Self-motivated and willing to work using own initiative
  • Full UK Driving licence (desirable).
  • To multitask and remain calm under pressure
  • Previous airport experience is an advantage but not essential

Requirements

  • Passport or Birth Certificate
  • UK Settled Status (If applicable)
  • Proof of National Insurance
  • Proof of (current) Address
  • 5 Year Address History
  • 5 Year Work Reference History
  • Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.

For an opportunity to join one of the largest operations in Birmingham Airport, please submit your CV to apply today!

Expected salary: £20000 – 25000 per year

Location: Birmingham

Job date: Sat, 13 Jan 2024 23:33:47 GMT

Apply for the job now!

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