Pathway Co-ordinator and Operational Support
Job Description
Job title: Pathway Co-ordinator and Operational Support
Company: NHS
Job description: Take the lead in providing operational business support for the Service Manager’s in Neurology and StrokeProvide full and comprehensive administrative support to the operational team to enable the Service Manager’s to meet the expectation of key performance indicatorsProvide line management to the administration team working within Medical Day UnitImprove systems and processes in conjunction with the Clinical Pathway Co-Ordinator on Medical Day UnitMain duties of the jobTake responsibility of the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficient, smoothly and in accordance with targets and agreed timescales.Bring appointments forward for patients at are at risk of breaching RTT targets and chase test result with the appropriate department such as Radiology, Nuclear Medicine, Cardiology.Report on long waiters, undated patients and those dated over 18 weeks awaiting diagnostic/results.Liaise with different stakeholders including patients, GP’s and clinical teams.Support the operational team with aspects of service development.Admin ManagementTo be responsible for the day-to-day line management of Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct.Daily validation of all PTL’s to ensure patient pathways are of good quality and comply with Access Policy standards.Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff accountable for delivering and have appropriate knowledge, skills and training to achieve targets.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted03 January 2025Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-0131KCH-AJob locationsKent and Canterbury HospitalKent & CanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Previous applicants need not apply. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Previous applicants need not apply.Person SpecificationSkills and ExperienceEssential
- Worked within the NHS for at least 2 years
- Ability to set up systems and procedures to support the service
- Managing patient pathways and ensuring these meet RTT target and deadlines
- Experience of working within a team
- Able to use own initiative Managing complex workload with competing demands
- Well organised and able to prioritise own workload and that of others.
- Ability to work under pressure and problem solve, meeting demanding deadlines
- Resolve conflict
Desirable
- Experience of supervision of staff
- Able to multi-task in a fast-paced environment
QualificationsEssential
- Computer literate including Word and Excel. Range of NHS computerised systems
- Educated to GCSE level
- Range of NHS computerised systems
Desirable
- Evidence of IT skills
Personal & Professional AttributesEssential
- Ability to lead a team .
- Drive for improvement to patient experience
- Shows empathy and sensitivity.
- Friendly, professional approachable and forward thinking
Desirable
- Listens and shows a problemsolving approach to their work.
Other RequirementsEssential
- Know and uphold the Trust Values (can be found on the Trust Website
Person SpecificationSkills and ExperienceEssential
- Worked within the NHS for at least 2 years
- Ability to set up systems and procedures to support the service
- Managing patient pathways and ensuring these meet RTT target and deadlines
- Experience of working within a team
- Able to use own initiative Managing complex workload with competing demands
- Well organised and able to prioritise own workload and that of others.
- Ability to work under pressure and problem solve, meeting demanding deadlines
- Resolve conflict
Desirable
- Experience of supervision of staff
- Able to multi-task in a fast-paced environment
QualificationsEssential
- Computer literate including Word and Excel. Range of NHS computerised systems
- Educated to GCSE level
- Range of NHS computerised systems
Desirable
- Evidence of IT skills
Personal & Professional AttributesEssential
- Ability to lead a team .
- Drive for improvement to patient experience
- Shows empathy and sensitivity.
- Friendly, professional approachable and forward thinking
Desirable
- Listens and shows a problemsolving approach to their work.
Other RequirementsEssential
- Know and uphold the Trust Values (can be found on the Trust Website
Expected salary: £26530 – 29114 per year
Location: Canterbury
