Patient Care Advisor Team Leader
Job Description
Job title: Patient Care Advisor Team Leader
Company: Eden Brown Synergy
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backStay ConnectedWho we are35 Years of shaping communities, together.Corporate Services & Government Appointments – Project & Programme ManagementPatient Care Advisor Team LeaderCareAdvisorTeamLeade_1711468049Cumbria, England£12 – £13.72 per hourSave job Saved job£12 – £13.72 per hourStart Date: ASAPCorporate Services & Government Appointments – Project & Programme ManagementPatient Care Advisor Team LeaderAlready appliedShare:Save job Saved jobMar 26, 2024Patient Care Advisor Team Leader – CumbriaPay Rate: £12-£13.72 per hourLocation: Cumbria
Hours: Full-time, 37.5 hours per weekKey Responsibilities:
- Manage rescheduling and cancellation requests within the PEP portal.
- Provide responsive and accessible service to patients, acting as their point of contact and addressing their needs promptly.
- Serve as a first-line supervisor, handling calls from distressed patients and carers, and addressing complaints effectively.
- Answer basic clinical queries and provide advice to patients regarding test results, referrals, and other healthcare-related inquiries.
- Offer information and support to patients and staff regarding hospital services, visiting hours, directions, etc.
- Facilitate emergency GP bed referrals by accurately recording patient information and coordinating with relevant departments for prompt admission.
- To analyse information relating to clinic capacity and demand within outpatient Services to meet NHS waiting time targets, using this information to make judgements where there is a range of options to resolve the situation, e.g. arranging extra clinics, overbooking clinics,resolving any clinic capacity problems highlighted by the team.
Meets with Operational Services Managers to discuss and plan necessary capacity needed to meet NHS targets.Responsible for planning and organising the setup of any additional clinics needed. Requesting the appropriate staffing and rooms i.e.x-ray departments, out-patients sisters, ECG, technicians, receptionists, secretaries and consultants.Notifying the various Medical Records Departments to arrange the transfer of medical files between the originating sites, in line with Caldicott rules.To apply, please send your CV toEden Brown Synergy is an equal opportunities employer.Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Expected salary: £12 – 13.72 per hour
Location: Cumbria
