People Services Team Leader at UWE, Bristol
Job Description
About this role: This is a permanent part time People Services Team Leader role working with a variety of stakeholders in a fast paced, friendly, and supportive environment. The role of People Services Team Leader is to support the delivery of an efficient, legally compliant, timely, accurate and proactive query-handling advice service. This will include robust and supportive case management of routine employee relations cases and issues (i.e. absence, probation and conduct) in collaboration with managers across UWE.
As the HR Service Delivery Team Leader you will support a team of People Services Assistants and co-ordinate workload across the People Services Advice Team. The team is the first point of contact for HR policy process, procedure and advice on a wide range of employment related issues. The cover is provided on a flexible rota basis and this role will also provide cover as necessary. The team is also responsible for making contractual changes across university systems, some of which is cyclical payroll related data input, this role will be key to supporting the People Services Team manager to deliver an effective service to our university community.
About you: You don’t have to have worked in Higher Education to apply for this role, but you will possess experience of effectively managing complex queries and employee relations caseloads in an HR environment within a large, complex organisation. You will also have experience in supporting, coaching and mentoring colleagues, looking for innovative ways in which we can provide a comprehensive service to our community.
You have experience of working in a busy team and working collaboratively towards common goals, ensuring workload is managed effectively within the team. You are looking to enhance your own personal learning and development, as well as supporting the development of those around you.
You understand the importance of confidentiality and you are a constructive, positive communicator who is capable of building rapport and confidence across a wide range of stakeholders.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
Further information
If you would like an informal discussion about this opportunity, please contact Caroline Beer on 0117 328 7918 by email caroline.beer@uwe.ac.uk or Melissa Trott on 0117 328 2059 by email melissa.trott@uwe.ac.uk
Interviews will take place in person, on our Frenchay Campus.
UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students, therefore, campus based with the potential opportunity for some remote working.
