PMO Demand & Resource Manager, IT Business Services, Central Business Services, UK wide (excluding London)

Job Description

Job title: PMO Demand & Resource Manager, IT Business Services, Central Business Services, UK wide (excluding London)

Company: Deloitte

Job description: Connect to your Industry

Have you ever wanted to part of a diverse team supporting and enabling the delivery of a multi-million-pound change portfolio? Are you a highly motivated individual with a passion for resource management and demand planning? Are you seeking a role which strives to continuously improve the effectiveness and efficiency of the portfolio delivery function? If so, this role could be the one for you!

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

IT Business Services (ITBS) is an internal facing department, delivering a wide range of business enabling technology projects to Deloitte partners and staff across the UK. The ITBS portfolio consists of c. 60 active projects with a portfolio value of £29m. Resource & Demand management are key processes within ITBS and have a considerable effect on the productivity and efficiency of the department. They directly impact on our ability to schedule the portfolio, forecast resource costs and understand the impact of resource utilisation on the department’s P&L.

Reporting to the Head of Project Controls, the PMO Demand & Resource Manager is responsible for managing the demand and resource allocation for our IT projects, ensuring that resources are utilized effectively and efficiently to meet project timelines and objectives. The PMO Demand & Resource Manager is required to liaise effectively with senior personnel within the department as well as with the project management community. For example, key stakeholders for this role are:

• Director of Portfolio Management
• Director of Change Delivery
• Head of Project Controls
• Project and Programme Managers
• Function and team leads
• Business Relationship Managers

Key responsibilities include:

• Management and facilitation of the Demand Management process for ITBS, liaising with stakeholders to understand upcoming demand, and ensure that this is reflected in ServiceNow SPM
• Managing the demand pipeline and prioritising projects based on the prioritisation framework, business needs and resource availability
• Collaboration with project managers and stakeholders to understand project resource requirements
• Developing and maintaining a resource allocation plan to ensure that resources are allocated effectively across projects
• Monitoring resource utilisation and advising team leads to adjust allocations as needed to ensure optimal resource utilisation
• Working with team leads to identify and mitigate resource constraints and conflicts
• Developing and maintaining a resource capacity plan to ensure that the organisation has the necessary resources to meet business and IT project demands
• Oversight and maintenance of resource data in ServiceNow SPM including Rate Card administration
• Being an SME & Key UAT Tester for ServiceNow SPM enhancements for the UK
• Coordinating the annual portfolio planning process
• Associate Tracking – Liaising with Team Managers & HR to ensure Associate requirements are logged and being progressed
• Providing regular reports and SME insight to senior management on resource utilisation, demand pipeline, and capacity planning
• Continuously improving resource management processes and tools to increase efficiency and effectiveness

Connect to your skills and professional experience

Essentials:

• Proven experience of working across Portfolios/Complex Programmes working in a Demand & Resource Management role
• Experience of using an enterprise project management tool such as ServiceNow
• Resource management experience in a matrix organisation
• Analytical mindset, ability to synthesise and visualise numerical data, with an excellent attention to detail
• Advanced level use of Microsoft tools (including Excel, PowerPoint, SharePoint, Teams, Power BI)
• Strong relationship management skills, with an ability to build good relationships with junior and senior staff
• Strong influencing skills, and experience working with and influencing senior stakeholders
• Excellent communication and presentation skills, both verbally and written
• Ability to take initiative, work independently as well as within a team
• Must be very well organised and be able to respond to changing priorities
• Ability to prioritise and schedule own workload to meet required deadlines
• Ability to work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
• Ability to demonstrate initiative and pro-activeness

Desirable:

• Experience using ServiceNow SPM and Azure DevOps for demand & resource management
• Experience of agile project management
• Experience working with team members in offshore and onshore locations
• Report building in Power BI and ServiceNow

Connect to your business – Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“Good HR (Human Resource) is about far more than bringing the right new talent into the business. In addition to leading the way in recruitment, we are the ones making sure that flexibility and inclusivity are more than just soundbites. “

“The support that Deloitte offers is great, and the work is always interesting and motivating.”

“The amount of investment in me in terms of training and development has been incredible – it has undoubtedly helped me to progress my career.”

-Jim, Enabling Functions

Connect to your agile working options

Location: UK Wide

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the UK Wide team. You’ll spend most of your time working from home like all of your UK Wide colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our .

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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Expected salary:

Location: United Kingdom

Job date: Fri, 12 Jan 2024 05:22:13 GMT

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