Ramp Allocator
Job Description
Job title: Ramp Allocator
Company: Heathrow Employment & Skills Academy
Job description: Cobalt are looking for dynamic individuals with experience of working within a busy operation planning and allocating work on a live basis. This role focuses on the allocation of teams responsible for the turnaround of aircraft operating from Heathrow. Operating alongside duty management team and in constant contact with the customer airlines, Air Traffic Control, Stand Planning, and internal departments. You will be used to juggling a number of different aspects of your role and operation at the same time.Your key responsibilities:
- Allocate Ramp activity on shift, to ensure Cobalt meets and exceeds the required standards of customer satisfaction, quality standards and health & safety standards as per agreed SLA’s with customer airlines and any other relevant third parties.
- Accountable to the Duty Manager for the resource planning within the department.
- Responsible for the daily co-ordination and supervision of all resources within Ramp & Baggage Services in order to meet all operational and service commitments (i.e. service standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner.
- Supervise effective service execution on shift in concert with the DM and other team members when required.
- Ensure that communication is up to date, prompt and effective via all required systems and channels and works together with the DM to ensure an overall smooth Cobalt operation on the day.
- Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class customer service delivery.
- Handle airline complaints/claims in an efficient, timely and customer focused way in coordination with or support of the customer airline’s policy.
- Any other reasonable management request in line with the skillset and grade of the role.
What Cobalt offers:
- Airline concessions following probation period
- Full training
- Uniform and PPE
- Free staff car parking
- Attendance Bonus – up to £500 / year
- Company pension scheme
- 29 days annual leave in total
About YouAn experienced multi-tasker who is able to interpret information quickly to achieve good outcomes. Someone who works well under pressure and can lead from the front. Experience in a fast pace environment/sector is essential and knowledge in the aviation sector is an advantage.You are the one if:
- You are proactive, organised and not afraid of challenges
- You are focused and have high attention to detail
- You are good and fast solving problems and making difficult decisions
- You enjoy engaging with people and have great communication skills
- You are comfortable handling tasks in tight deadlines
About The CompanyCobalt Ground Solutions Ltd is a UK registered Limited company formed on 1st April 2009 by merging the two ground services subsidiaries of Air France and KLM in the UK – formerly Air France Services Ltd (AFSL) and KLM Ground Services Ltd (KGS). As of 01 January 2017, Cobalt became a wholly owned subsidiary of Groupe CRIT.Cobalt offers ground handling services at London Heathrow Airport Terminal 3 and Terminal 4 to a large portfolio of airlines. Their aim is to deliver the best possible service and most appropriate ground solutions to the airline lines.
Expected salary:
Location: Greater London
