Reception Team Member
Job Description
Job title: Reception Team Member
Company: Novotel
Job description: Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay, helping exceed the department’s quality targets.
You will be a part of the success in meeting a variety of financial targets, supported by the promotion of the hotel and offers available to our guests.
This job includes working on weekends and bank holidays mornings, afternoons, evenings, and overnight.
Work Experience
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- ·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- ·Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Additional Information
Benefits
- Discounted hotel stays across the world with Heartist AccorHotels Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park
- Meal provided whilst on duty.
- Double time bank holiday pay
