Receptionist/Divisional Administration Support
Job Description
Job title: Receptionist/Divisional Administration Support
Company: NHS
Job description: We are seeking a candidate with exceptional communication skills to join our welcoming pre-surgical preparation and reception team in the Theatres department at Kent and Canterbury. The ideal candidate will be IT literate, thrive under pressure in a busy environment, and demonstrate the ability to work accurately and effectively both independently and as part of a team. Multi-tasking is a key requirement for this role.We value enthusiasm and reliability and are looking for someone who is resilient and flexible. The successful candidate will be dedicated to delivering a positive experience for all patients and service providers by providing an efficient, confidential, and professional service.You will also be required to Travel to Buckland Hospital in Dover for this roleMain duties of the jobApplicants will work on reception both face to face with patients and on the phone; you will also be responsible for the preparation of notes prior to surgery, making of post op appointments, checking patients in for pre-assessments and admitting patients for surgery, discharging patients and a variety of other administrative duties.You will be required to attend Medical Records and gain access to patients notes collecting from around the hospital liaising and with other departments.You will also be required to work from Buckland Hospital in The Dover Eye Centre Department carrying out similar duties.Being a team player is essential in this role.About usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted11 November 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-5318SACJob locationsKent and Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationQualifications and trainingEssential
- GCSE grade A – C (4-9) or equivalent passes in English and Maths
- Computer literate including Word and Excel
Desirable
- Recognised administrative qualifications
ExperienceEssential
- Experience of working in an office environment
- Standard keyboard skills
- Ability to prioritise own workload and meet deadlines
- Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
- Excellent organisational skills
- Ability to use own initiative but mainly working within a team
- Ability to quickly acquire new knowledge
- Good interpersonal skills
- Good level of spoken English
Desirable
- 2 years experience of working in a busy office/reception environment
Personal/Professional AttributesEssential
- Experience of working for and within a team
- Previous experience of working within a busy office environment
Desirable
- Previous NHS/medical secretary experience
Other requirementsEssential
- Knowledge of Data Protection
Desirable
- Know and uphold the Trust Values (can be found on the Trust Website)
Person SpecificationQualifications and trainingEssential
- GCSE grade A – C (4-9) or equivalent passes in English and Maths
- Computer literate including Word and Excel
Desirable
- Recognised administrative qualifications
ExperienceEssential
- Experience of working in an office environment
- Standard keyboard skills
- Ability to prioritise own workload and meet deadlines
- Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
- Excellent organisational skills
- Ability to use own initiative but mainly working within a team
- Ability to quickly acquire new knowledge
- Good interpersonal skills
- Good level of spoken English
Desirable
- 2 years experience of working in a busy office/reception environment
Personal/Professional AttributesEssential
- Experience of working for and within a team
- Previous experience of working within a busy office environment
Desirable
- Previous NHS/medical secretary experience
Other requirementsEssential
- Knowledge of Data Protection
Desirable
- Know and uphold the Trust Values (can be found on the Trust Website)
