Relocation & In-Tenancy Manager
Job Description
Job title: Relocation & In-Tenancy Manager
Company: Mears Group
Job description: Annual salary: up to £39,000.00
Relocation and In-Tenancy Manager
Basingstoke
Full Time, FTC until 31/10/2024, 37.5 hours Monday to Friday
Salary up to £39,000 per annum
About the Role:
Due to a new contract win we are seeking a Relocation and In-Tenancy Manager to join our team. As a Relocation and In-Tenancy Manager, you will be working for a Central Government accommodation contract. You will report into the Property Head of Operations.
This role is responsible for the management of Relocation Coordinators/Telephone Support and Repairs Compliance and Dilapidations Coordinators on the contract. This role is part of the property department of the ARAP contract and is responsible for ensuring there is effective and efficient management of the relocation of Service Users between ARAP accommodation and that properties within the ARAP portfolio are well maintained and compliant. There will be a requirement for you to be part of an on-call rota as an Escalation Manager for emergency situations replating to the area of responsibility.
The main duty of the role is ensuring all of the service users are processed through the system. MOD will tell us a service user needs to be moved into a property by a specific date. It is the Relocation and In-Tenancy Manager duties to track all of the process from start to finish, ensuring we monitor the applications, properties are ready for service users to move into, health and safety/compliance checks are completed, and all parties are aware of progress and/or complications e.g. delay with Lease or Tenancy completion. Another part of the role is dealing with complaints and queries regarding repair issues, antisocial behaviour and landlord issues. The relocation and in-tenancy managers will also manage the eventual offboarding of this accommodation, working closely with local authorities and agencies to ensure the process is smooth.
Role Criteria:
- Leading and motivating people in a performance management culture. Setting targets and monitoring performance.
- Experience of managing team member related issues e.g. personnel related tasks.
- Effective communication of key messages to teams regularly.
- Delivery of housing management and / or property management and evidence outcomes.
- Working with a diverse client group.
- Ability to prioritise activities and allocate tasks to the team to ensure the work is undertaken in an effective, safe and professional manner.
- Ability to work under own initiative.
- Close management of voids and ability to build effective relationships with all teams involved in the property readiness process.
- Understanding of relevant property compliance and legislation.
- Accurately assess situation and make commercially sound decisions.
- IT literate with Microsoft packages
- Close attention to detail.
- Flexible with the ability to work to tight deadlines.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
To apply, follow the link below or to discuss your application further please contact Beth Dunford on
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before employment.
Expected salary: £39000 per year
Location: Basingstoke, Hampshire
