Rent Recovery Assistant
Job Description
Job title: Rent Recovery Assistant
Company: Newark & Sherwood District Council
Job description: Rent Recovery Assistant
Housing Income and Leaseholder Management
Permanent
Salary NS6 £24,702 – £25,979 per annum
37 hours per week
This role is subject to a Basic DBS Check
We are now recruiting for a Rent Recovery Assistant to join our team. As part of the Housing Income and Leaseholder Management business unit, you will provide income recovery services, focussing on arrears prevention and low-level arrears management, which contribute to the wider income management team objective of minimising arrears and maximising tenancy sustainment.
We offer a competitive salary, enrolment in the local government pension scheme, a generous annual leave entitlement starting at 26 days pro rata per annum and increasing with service, free car parking*, a whole host of family-friendly benefits, flexi-time, hybrid working, 1 days’ paid volunteering leave, a health cashback plan, access to an employee benefits platform, and £10/month membership at one of our four gyms in the district.
The role:
In this role, working with the Income Management Advisors (IMAs), and the wider team, you will:
- manage a caseload of rent accounts to minimise arrears through application of rent recovery processes.
- negotiate with tenants to establish sustainable payment plans to ensure tenancies are sustained and rent income maximised for the Authority.
- provide guidance and support to tenants around claiming Housing Benefit and Universal Credit to ensure tenants receive appropriate support.
- work proactively to ensure tenancies are started well to maximise sustainment and reduce arrears.
- serve notices and visit tenants as part of the rent recovery process.
- liaise with both internal departments and external agencies to ensure rent arrears are reduced and tenancies sustained.
- ensure that Direct Debit processes are followed to facilitate the accurate and timely payment of rent by tenants.
- To prepare paperwork for court cases in support of the IMAs
The successful candidate:
You will have demonstrable experience working in an income management, or similar, environment and will be educated to A Level or hold a level 3 qualification in a relevant subject. You will also being comfortable working with numbers, have good communication skills and a problem-solving approach to your work.
For an informal chat about the role, please contact David Price, Business Manager – Housing Income and Leaseholder Management at
Closing Date Tuesday 26 March 2024
Interviews 3rd April 2024
As an employer we promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
*Free staff parking is valid until 31st July 2024.
Expected salary: £24702 – 25979 per year
Location: Newark-on-Trent, Nottinghamshire
