Retail Assistant – Ascot Shop
Job Description
Job title: Retail Assistant – Ascot Shop
Company: Ascot Racecourse
Job description: ABOUT THE RACECOURSE:
For the past 300 years, Ascot has staged some of the greatest horse races in the world. The brand is synonymous with the very best in customer service and experience and as we enter our next 300 years, we will look to grow internationally to allow the racing and venue to continue to thrive.
Royal Ascot is broadcast in over 150 territories with a reach of over half a billion people with significant and growing digital and social media engagement. It is a marquee event in the global sports and leisure calendar.
Ascot hosts around 600,000 racegoers a year across 26 race days, 300,000 of whom come to the five days of Royal Ascot. Royal Ascot capacity can reach an attendance of 75,000 on a day. Ascot’s conference and events business welcomes a further 200,000 customers a year outside racing.
Ascot aims to offer its racegoers something for everyone who wishes to be involved, and Royal Ascot’s offerings reflect this through the entry level Windsor picnic enclosure, the mid-tier Village enclosure, the central Queen Anne Enclosure and ultimately the Royal Enclosure. And incorporating up to 7000 racegoers in a wide range of private box and restaurant fine dining facilities.
In everything they do and how they do it Ascot and its people represent the Monarch.
ABOUT THE ROLE:
This is casual role working on Ascot Racedays and the 5 days of Royal Ascot.
We have a number of Retail Assistant positions available at the racecourse.
The role will involve working up to 26 race days per year (see 2024 fixtures list below) and you may be required to work on additional days, depending upon the needs of the business.
You will be required to undertake training and e-learning courses as necessary.
Responsibilities:
- Greet customers with a personalised touch, offering informed advice about our exceptional range of products
- Collaborate with your team to achieve sales targets
- Maintain a consistently friendly and professional demeanour, ensuring every customer receives excellent service
- Efficiently replenish stock, contributing to a seamless shopping experience
Required skills and experience:
- Have a willingness to deliver exceptional customer service to our guests
- Have excellent interpersonal skills
- Be a team player
- Have excellent communication skills
- Have a flexible working attitude
- Have a friendly, welcoming and professional attitude
- Motivation and drive to reach targets
- Proven team player, able to work flexibly and adapt to a variety of tasks
- Good numeracy and computer literacy skills
- The ability to work on your feet for much of the day
- Customer service/sales experience is desired but not essential
- Be of smart appearance at all times (uniform provided)
WHAT WE OFFER:
The opportunity to be a part of a place ‘Like Nowhere Else’ and be part of our Commercial Retail Sales Team.
Uniform and a daily lunch will be provided.
We will be paying £12.55 per hour (exclusive of holiday pay).
The opportunity to join a friendly and sociable team.
If this sounds like the role for you, we would love to hear from you!
CLOSING DATE:
The closing date for this vacancy is 17th January 2024. We reserve the right to close this vacancy early should a suitable candidate be identified.
Ascot is committed to ensuring customers from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.
As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.
Ascot Fixtures 2024:
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Closing Date
17/01/2024
Location
Ascot Racecourse Ltd (ARL)
Department
Ascot Shop
Job Title
Retail Assistant – Ascot Shop
City
Ascot
Country
United Kingdom
Expected salary: £12.55 per hour
Location: Ascot, Berkshire
Job date: Thu, 11 Jan 2024 01:33:47 GMT
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