Retail & Community Administrator

Job Description

Job title: Retail & Community Administrator

Company: British Land

Job description: JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.Loading…Sign InCareer Opportunities: Retail & Community Administrator (10321)Requisition ID 10321 – Posted – Retail – LondonApply Save Job Email Job to Friend Return to ListJob Title: Retail & Community Manager
Department: Property ManagementLOCATION: HerefordREPORTING TO: Centre ManagerTYPE OF CONTRACT: PermanentPLACES, PEOPLE, PREFEROur purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!In our recent engagement survey 93% of our employees stated they were proud to work for
British Land!THE ROLEProvide experienced Compliance and Financial administrative support to facilitate the day to day running of the Centre Management Office including Retailer liaison and Community initiatives.The jobholder will have the opportunity to carry out the role of Duty Manager on a roster basis with other members of the Centre Management Team.WHAT YOU’LL DOAdministrationProvide a high standard of administrative support for the centre manager to include:

• The administration of the computerised accounts system (portal). Ensuring the processing of all invoices is timely and accurate, all invoices are authorised for payment and all associated records are maintained.
• Liaise with centre management team on production, maintenance and distribution of the retail partner’s handbook, and minutes from retailer meetings.
• Assist with managing the bl:comm platform, keeping records up to date.
• Assisting in maintaining and checking financial records, ordering of supplies and banking.
• Being instrumental in old market customer service programme. Delivering, maintaining data and involved in team engagement, training and enlivenment.
• Admin support to centre management team which includes collating data and creating reports and various admin duties.

Retail and Community

• Manage BL comm with occupier sales data.
• Creating a newsletter, updating and sending out to all retailers quarterly.

• Responding to retailer queries on marketing.
• Organising all volunteer days regularly – Litter picks, little princess trust, school visits. Includes meetings and planning of equipment if necessary.
• Arranging training sessions for the team from charities – Mind, Dementia Friends and Autism Awareness.
• Attend meetings with charities to maintain relationships.
• Complete actions for charities in which we have committed to – taking part in awareness days, organising social media posts, working towards Old Market being accessible for all.
• Organise customer service training for staff.
• Analyse mystery shop results-creating actions and distributing between myself and management team where necessary.
• Manage Engagement surveys- distribute, create actions and suggest improvements when results received.
• Create induction pack for new starters- deliver to all new starters and existing staff if changes made.
• Organise Customer Service meetings- creating agenda, minutes, actions to distribute and complete own actions.
• Manage feedback from staff making sure responses given to each piece of feedback.
• Manage reward schemes- decisions on rewards, create reward letters to staff, and purchase reward.

Marketing

• Respond to all queries for commercial/charity bookings. Passing details across for commercial bookings and providing information on charity bookings, checking over applications and finalising bookings.
• Maintaining the marketing calendar.
• Updating weekly what’s on information with site bookings so staff know when and what to expect.
• Organising contractors to come to site for any defects to installations such as summer install and arranging contractors to take down summer graphics.
• Updating A3 posters around site for retailers.
• Instagram posts for pop ups and Old Market charity events.
• Writing information around Old Market charity events to be put on our website and social media.
• Processing marketing invoices.
• Manage and host National Literacy Trust event – Liaising with Young Reader’s and teachers, plan event, purchase event supplies, attend meetings, create plan for x3 school visits, find retailer involvement and create plan for retailers.

ABOUT YOU

• Strong administration skills
• Strong it skills
• Strong organisation skills
• Experiences in Microsoft office package, including excel and power point

OUR SHARED VALUES
our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our .Bring your whole selfListen & UnderstandSmarter togetherBuild for the futureDeliver at paceOur People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits .OUR RECRUITMENT PROCESSIf you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process#LI-Hybrid, #LI-OnsitePlease note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.

Expected salary:

Location: Hereford

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