Retail Training Manager

Retail
April 1, 2024

Job Description

Job title: Retail Training Manager

Company:

Job description: dunhill – Retail Training Manager(permanent, full-time)HOW WILL YOU MAKE AN IMPACT?As a Retail Training Manager you will working closely with the Head of Commercial Training to manage the timely creation, distribution and delivery of retail training materials across a variety of formats globally, You will be planning the retail training calendar for the Western Region and delivering training directly to retail teams and wholesale partners in these markets.Key responsibilities:Creation of seasonal product training documents

  • Producing engaging, informative and brand aligned training documents in PPT/PDF format on a seasonal basis
  • Working closely with Merchandising, Marketing, Product Development and Design teams to gather the information needed for the training documents
  • Working with our internal customers – the Markets, to ensure the documents meet their needs
  • Creating and sharing a delivery schedule to ensure the materials are distributed on a timely basis
  • Working with Head of Commercial Training to deliver TTT sessions with the markets ahead of each season (remotely via Teams or in the markets)
  • Maintaining and updating the Product Essentials documents that support the Seasonal training
  • Ensuring all materials are uploaded to the online Retail Training SharePoint resource library

Filming and producing training videos

  • Working closely with the Brand Image team to utilise any Brand assets
  • Working with the Head of Commercial Training on filming and producing short, engaging and informative videos
  • Working with the Merchandising teams on content (mix & match, product highlights, capsule launches etc)
  • Distribution via SharePoint and LMS

Authoring mobile e-learning courses for the retail micro learning app

  • Creation of short and engaging mobile e-learning courses / quizzes using the Ed App quick authoring tool
  • Courses developed to support the seasonal training as well as brand stories and selling ceremonies
  • Supporting the gamification elements across the Markets
  • Driving engagement with the mobile learning app globally

Authoring e-learning courses for the LMS (learning management system)

  • Using the Articulate e-learning quick authoring tool to update current e-learning modules and create new content – in particular our Product Essentials and Client Experience modules.

Designing and delivering a training plan for the Western Region

  • Working closely with the Western Region team to plan and deliver training sessions in stores across product knowledge, client experience and selling skills
  • Work closely with L&D specialist to share, track and report all the retail training initiatives on LMS
  • Supporting the Wholesale team to deliver training to partners

Client Experience

  • Supporting the successful implementation and future coordination of the ‘dunhill service signature’
  • In partnership with the Head of Commercial Training, delivering client experience and selling skills training in the UK and potentially other markets

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • You will ideally have a background in retail and an understanding of delivering a great client experience and selling products within a premium or luxury environment
  • Proficiency in PowerPoint, Photoshop and Acrobat are essential
  • Proficiency in InDesign and video editing applications are desirable
  • Ability to create engaging e-learning content and to create quick video content in terms of filming and production using basic equipment such as iPhone and gimbal
  • Ability to assess information, understand important points, and be able to write in a clear, succinct, descriptive, and engaging way.
  • Ability to plan content, liaise with stakeholders, create content and deliver according to a set calendar
  • Proven project management and time management skills, time management

HOW DO WE KEEP YOU SMILING?As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.YOUR JOURNEY WITH US:We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call2nd Stage – Interview with the Head of Commercial Training3rd Stage – Interview with the Senior Human Resources ManagerLEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

Expected salary:

Location: London

Location

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