Route Director
Job Description
Job title: Route Director
Company: Network Rail
Job description: Network Rail has played a key role in keeping the country moving during the coronavirus pandemic – and we will play an equally important part in rebuilding from it.
We get people where they need to be, whether they are commuting to work, visiting friends or family, or going for a night out.
We make millions of lives better every day and have a vital job in driving the economy and prosperity of the nation!
Over the coming years we will be building and improving crucial rail links between the country’s biggest cities, making our services faster, more comfortable and more reliable for the people who rely on us.
We’re also changing our organisation to put the passenger at the heart of everything we do, to make our people even prouder to work for us and to be recognised as a true leader in our industry.
In joining Network Rail, you’re not only joining an organisation with a vital role to play for the country, but also a team of more than 40,000 people, and a business dedicated to being one of Britain’s best employers.
Brief Description
To direct a team, within a geographical route, that delivers excellent customer service through the safe, sustainable and efficient operation of the railway system providing service excellence for passengers and freight. To lead the development and implementation of the routes strategy to meet customer requirements and to deliver route and network targets.
To provide the senior point of contact for internal and external customers and stakeholders in matters relating to customer relationships, performance, planning, operations, maintenance and minor renewal activities.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
For further information including residency eligibility, please contact your recruiter for more details.
About the role (External)
Some Key Accountabilities of the role –
1. Lead, direct and inspire the route team to deliver a safe and efficient operational railway, identifying and setting key priorities to enable the route to meet customer and passenger expectations.
2. Direct the development and implementation of safety, train performance, customer satisfaction, asset performance, reliability, productivity and efficiency initiatives, whilst providing exceptional customer service and delivering on commitments and improvements to the rail industry’s passengers.
3. Liaise with the region’s Director Engineering & Asset Management so that sustainable levels of asset condition and performance are delivered and maintained and direct local activities to manage the route infrastructure assets so as to deliver agreed levels of performance and sustainability.
4. Lead the relationship and interfaces with Network Rail (NR) Network, delivering on governance and assurance activities at a local level to support NR’s strategic objectives and responsibilities to all internal and external stakeholders. Provide input to policy, standards and network strategies.
5. Direct the planning, control and implementation of the maintenance and minor renewals of the route’s assets to achieve agreed performance, sustainability, financial and customer objectives.
6. Lead and direct the development of the route train performance strategy through accurate performance data capture, analysis and improvement programmes. Work collaboratively with TOCs/FOCs to maximise passenger experience, mutual profitability from existing contracts and to develop new opportunities and improvements to the route’s performance.
7. Achieve financial, technical, safety and customer satisfaction targets and monitor business performance through periodic reviews.
8. Provide leadership and direction for the management of the route’s managed stations portfolio to deliver a consistent quality service that meets the requirements of customer, passengers and other station users.
9. Lead and direct the development and implementation of an Integrated Plan across all aspects of the route business to meet route targets and outputs and enable delivery of wider business requirements.
10. Enhance safety culture and drive safety improvements across the delivery and operational processes; and manage the effective identification and management of all risks associated with route activities.
11. Lead and inspire excellence in the quality of service provided to the routes customers and direct the relationships with customers and stakeholders on the route to support delivery of business objectives and continuous improvement in customer satisfaction.
Essential –
· Full chartered membership of relevant professional body (e.g. Institute of Railway Operators) with demonstrable relevant post qualification experience
· Educated to degree level or relevant equivalent experience
· Proven expertise in operational management in a Safety Critical Industry with considerable successful operational and maintenance delivery experience
· Demonstrable in-depth knowledge of health and safety management and compliance management processes
· Comprehensive experience and skills in leading a customer service orientated organisation/business
· Successful experience of managing business unit financials
· Proven strong leadership skills, with the vision and ability to establish cross-functional relationships and drive cultural/ organisational change
· Demonstrable experience of leading and managing business assurance activity within a large complex/ matrix management organisation
· Proven ability to effectively lead, coach, mentor and motivate at all levels within the organization
· Exceptional interpersonal skills, possessing the ability to interact and maintain credibility with people at all levels across the business and industry stakeholders
Desirable –
· In-depth understanding of the railway industry and its needs and interfaces
How to apply (External)
Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor.
We are a employer! We will interview all disabled applicants who meet the essential criteria.
We positively embrace flexible working, recognising that employees may wish to balance work with their family and home life.
Network Rail Benefits –
Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. . Please ensure you have the appropriate Right to Work status when applying for this role.”
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. You should be able to demonstrate your to safety and awareness of our .
Network Rail can offer you a rewarding career with competitive pay and excellent including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3,333 (to a maximum amount of £2,500). You will also be entitled to 28 days annual leave
Salary: Band: Executive Grade, salary of the successful candidate dependent on skills and experience.
Drugs & Alcohol test: All prospective candidates offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
Closing date 22nd January 2024. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
For further information including residency eligibility, please contact your recruiter for more details.
Expected salary:
Location: York
Job date: Thu, 11 Jan 2024 07:55:21 GMT
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