Sales Administrator

Job Description

Job title: Sales Administrator

Company: Recruitment Solutions (North West)

Job description: Location – Heap Bridge (Bury)

Consultant – Sarah Duffy

Salary – Up to £25,000 DOE

Our client is part of an independent family-owned group, offering the benefits of a family run business and the performance of a national business. They are looking for a Customer Retention Leader to cover 12 month Maternity Leave. Established for over twenty years, they have grown rapidly in recent years with consistent year on year growth, and as part of their continued expansion They are now looking to appoint a Customer Retention Executive.

Job Purpose:

We are seeking a highly motivated and experienced Sales Administrator to join the team. The ideal candidate will be responsible for developing and implementing strategies to retain customers, reduce churn, and increase customer loyalty. The Customer Retention Leader will lead a team and work collaboratively with various departments to ensure a positive customer experience and long-term satisfaction.

Key Responsibilities

• You will need an excellent telephone manner with great communication skills and the ability to listen and ask the right questions to really understand what is driving the customer to potentially look elsewhere.
• You will work closely with our customer services team and our Account Managers to enable the best outcome every time for our customers, and that we ensure that we Identify opportunities and recommend improvement.
• Develop and execute customer retention strategies to minimize churn and maximize customer lifetime value.
• Analyze customer data and behavior to identify trends, opportunities, and areas for improvement.
• Lead a team to proactively engage with customers through various channels (phone, email, social media, etc.) to build relationships and address concerns.
• Collaborate with marketing, sales, and product teams to create campaigns and initiatives aimed at improving retention and customer satisfaction.
• Implement feedback loops and processes to gather customer insights and integrate them into the company’s operations.
• Monitor key performance indicators (KPIs) related to customer retention and develop reports to track progress and identify areas for improvement.
• Stay updated on industry trends and best practices in customer retention and implement innovative strategies accordingly.

If you are interested in this role, please contact Sarah Duffy on 01706 712 388 or email sarah@rsnwltd.com

Expected salary: £22000 per year

Location: England

Job date: Sun, 14 Jan 2024 03:41:55 GMT

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