Sales and Reservations Agent

Job Description

Job title: Sales and Reservations Agent

Company: RBH Hospitality

Job description: JOIN OUR FAMILY

At The Municipal part of the MGallery brand sitting within RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

THE EXCITING OPPORTUNITY

We opened The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. We create memorable moments for all life enjoyers to experience unique stories from the past but also to write their own astonishing tales of the future. We boast 178 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. Its iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary including a pool, will offer everyone the place to have the time of their lives, reset the clock and embark upon their own magical journey…

A DAY IN THE LIFE OF A SALES AND RESERVATIONS AGENT AT THE MUNICIPAL

Reporting to the Sales and Reservations Office Manager you can expect your working day to include the following duties.

• To confidently handle all reservations and sales enquiries from future guests across rooms and with a focus on meetings and events. Responding to OTA’s, online booking platforms and organisations, delivering our brand excellence from first contact to lasting impressions.
• To keep up to date with packages, hotel room types, facilities, menus and promotions and upselling to our guests.
• Following up on leads from the Sales team to book meetings, events and rooms.
• To create and maintain function sheets for events, providing exceptional attention to detail and delivering updates to required departments in a timely manner.
• Securing meetings and events bookings through thorough communication and following up on contractual requirements and deposit deadlines.
• Have a strong knowledge of hotel rates and the competitor set.
• Working with Opera Reservations systems to ensure all data entry is precise, completed in a timely manner and in line with Reservations procedures.
• To liaise with guests in regards to special requests or updates prior to arrival,
• To maintain positive and collaborative relationships with key stakeholders internally and externally.

WHAT WE NEED FROM YOU

To succeed in the role of Sales and Reservations Agent you will need the following qualities and skills.

• An excellent and knowledgeable approach to guest service and queries with a timely response rate to OTA’s, emails and calls.
• The confidence to identify all upselling opportunities to deliver the perfect guest experience.
• A strong administrator who thrives on delivering the detail and has an organised approach.
• Someone who is passionate about the Hospitality Industry and has a great telephone manner, interpersonal skills and a positive approach to work.
• Previous experience in a similar role with a meetings and events focus, as either an existing Reservations Agent or Receptionist.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture…

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Expected salary:

Location: Liverpool

Job date: Thu, 11 Jan 2024 05:50:27 GMT

Apply for the job now!