Sales Customer Support (Permanent and Mat Cover Position available)

Job Description

Job title: Sales Customer Support (Permanent and Mat Cover Position available)

Company: Journey Recruitment

Job description: Are you a friendly customer focussed individual that is target driven looking for a new role within a fantastic medical services company based near High Wycombe?

Our client is looking for an amazing candidate to help support the incoming sales enquiries to ensure all products are promoted and explained to clients at the highest level. The role will involve receiving and making calls as well as emails and provide detailed advice on products, send samples and make follow up calls to ensure patient satisfaction. You are required to manage your own administration, maintain the database and achieve your targets monthly.

This role is ideal for someone that has worked within a sales environment that also has excellent communication and analytical skills. You will need to be a great empathetic listener who is able to work towards deadlines and maintain and enhance the company’s brand and reputation. This position is working 9:00am to 5:00pm Monday to Friday. The role is office based but you can request 1 day of home working per week after 6 months probation is passed. The salary on offer for this role is £23,000- £25,500 there is also bonus scheme if the team hit target of up to £2,500. Our client is recruiting for a permanent position along with a 12 month contract maternity cover.

The main duties of the role are as follows:

• Follow-up all sample requests and enquiries to maximise sales and sales retention by building strong relationships with customers
• Achievement of Department sales targets by generating and following up leads.
• Respond to all enquiries from both health professionals and patients in an efficient and knowledgeable manner
• Continue to develop an understanding of the needs of both patients and health professionals to give appropriate advice as required
• Maintain up-to-date knowledge of all products (including competitors), both features and benefits including some clinical knowledge to give appropriate advice as required
• Ensure correct data entry of all sample requests, conversions and evaluation results into CRM System
• Support New Product development team by finding suitable patients for product evaluations and achieve conversions
• Discuss the benefits of the company’s services at every opportunity
• Respond to customer complaints and address problems immediately
• Carry out administrative tasks as required

You must possess the following skills and experience:

• Excellent telephone manner
• Excellent communication, oral and written skills
• Proven telesales and/or customer service experience
• Proven excellent database skills – data entry
• Analytical and enquiring mind
• Target Driven

The benefits you will receive in return are as follows:

• Private Health Care
• Contributory Pension Scheme
• Life Assurance scheme
• Onsite free car parking
• Subsidised staff canteen
• Cycle to work scheme
• Introductory Bonus scheme
• Employee Assistance Programme
• 25 days holiday rising to 27 days after 5 years service!

If the above sounds like a fantastic opportunity for you please do not hesitate to apply today!!!

Expected salary: £23500 – 25500 per year

Location: High Wycombe, Buckinghamshire

Job date: Thu, 04 Jan 2024 07:57:53 GMT

Apply for the job now!